Communication and working relationships in sport and fitness
Communication and working relationships in sport and fitness

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Communication and working relationships in sport and fitness

5 The telephone: a help or hindrance?

Why could the use of the telephone as a communication tool make defusing conflict more challenging, compared with face-to-face interaction?

The use of the telephone makes immediate communication possible, which is often a real bonus. However, it also makes reading the non-verbal communication almost impossible (apart from intonation) and minimal encouragers become less evident. In the neighbour dialogue (Clip 2), sighs, shoulder shrugs, eye contact and facial expressions all provide added information for each neighbour to communicate and to signal that it was the other person’s opportunity to respond. This is why pausing, conversation turn-taking and summarising are perhaps even more important than usual when the telephone is used.

In addition, since the telephone is so immediate, hedging language along the lines of ‘Is it a convenient time to talk right now?’ is often an appropriate way to begin a conversation.

E119_1

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371