The main learning points from this session are:
- One aspect of effective feedback highlighted how one ice skating coach tried to explain why they were doing a practice; this may impact on how feedback messages are received.
- Those leading or instructing others should be alert to negative communication practices and acquiescence enhanced by any power imbalances. Ways of decreasing this include: finding ways for those that are silent to express themselves in a non-threatening way, better understanding other’s needs, attending to power-related non-verbal communication and communicating at a similar eye level.
- In confrontational situations, the practices of active listening, empathy or allowing turn taking in the conversation all help partly decrease the potential conflict.
- The communication practices of pausing, conversation turn-taking and summarising are perhaps even more important when the telephone is used.
In the next session, you will look at topical aspects of working relationships including emotional regulation and social media communication. You will identify some of the distinctive features of interacting with others using this medium before progressing on to complete the final quiz that will enable you to claim your digital badge.
You can now go to Session 8.