The main learning points from this session are:
- Wariness was expressed in the term ‘emotional intelligence’ which has become a haphazard assortment of ideas. Some researchers suggest analysis and understanding of its components separately may be more valuable.
- The importance of emotional regulation was emphasised as contributing to calm, consistent and effective communication.
- Three features of social media communication were identified as a difficulty in crafting messages for multiple audiences, the ‘echo chamber’ phenomenon and its public and potentially searchable nature.
- A balanced approach to reflection that considers strengths and weakness should be employed to help you learn from experience and apply some of your knowledge from the course.
You can now return to the.