Being an OU student
Being an OU student

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Being an OU student

4 The Help Centre

The Help Centre is an easy way to access general support and get answers to commonly asked questions quickly. It covers general information you might need throughout your studies, such as help with study skills or how to submit an assignment.

Described image
Figure 4 The Help Centre

There are two ways to find the help you want. They both get you to the same information – so it’s down to your personal preference and how specific a question you have in mind as to which you use.

You can use the search function or the ‘Browse help topics’ function, which allows you to explore wider topics without having a specific question to be answered.

Try this for yourself in the next activity.

Activity 5 Searching the Help Centre and saving a page

Timing: Allow about 10 minutes

Find the answer to the question: ‘How do I book a tutorial?’

You can use either of the approaches to searching mentioned above.

Once you’ve found an article that answers this question, scroll down to the bottom of the page and click the ‘Save this page’ button.

Described image
Figure 5 Save this page

In the navigation bar located at the top of the Help Centre, you’ll find a link labelled ‘Saved’.

Described image
Figure 6 Saved by you

You can find all Help Centre articles that you save here, so if you find something you think might be useful to you later on, don’t forget to click save.

There’s a lot of useful stuff in the Help Centre – it’s a great starting point for any general queries you have. If you need help with more technical issues such as using your module website or some software, the Computing Guide is the place to go.

BOUS_1

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.

Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus