Being an OU student
Being an OU student

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Being an OU student

2 Accessing support

Earlier you heard members of various teams explaining how they can help you, but how do you get in touch with them?

To make things easier you can find summarised contact details and what they can do to help in the following table.

Table 1 Your key OU contacts

Role Name  What they provide  How to contact them 
SST adviser

Help with module and qualification choice 

Help with funding issues 

Support if you have a disability or health issue

Organising additional study skills support sessions

Help with changing modules and qualifications  

Direct contact form on StudentHome. 

Contact details also in ‘Contact us’ in the Help Centre.


Guidance and help on module content 

General support during your module

Guidance and feedback on assessments

Delivery of tutorials

Advice on academic practice and skills 

Name and contact details available on StudentHome and in ‘Contact us’ in the Help Centre.

Your tutor will send specific details on how and when to contact them. 

Computing and Distribution Helpdesk

Help with accessing your module website, installing software and using OU systems

Queries about study materials – e.g. if they don’t arrive as expected

Contact details available in ‘Contact us’ in the Help Centre.

Careers and Employability Services

One to one careers advice 

Help with writing a CV, interview technique and job seeking.

Via the careers website.

You’ll also find a link at the top of your StudentHome page

OU Students Association

Forums, societies and groups to connect with other students and share support and tips 

Nightline – a listening, emotional support service run by students for students

Via the OU Students Association website.

We asked some students to film themselves talking about how and why they have contacted support services at the OU. Listen to what they have to say. The key thing to remember is that, if you have any questions or concerns, always get in touch with us.

Download this video clip.Video player: Contacting the OU
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Transcript: Contacting the OU

I've contacted the OU by phone and email for several reasons. There were small things, such as an extension to an assignment, or for help with personal issues impacting my study. Most recently, it's been to deferring a module.
The help was brilliant. The people are really friendly. And they talk you through all your options. So don't have any worries about phoning them. They're there for a reason.
So far, I've mostly only need to contact my tutors via email. And as long as you're aware of when they're available, that's usually a very quick and efficient way to get ahold of them. They're always glad to accommodate you. They want to help you succeed. They'll help you find the answers that you need, whatever the problem is.
I have needed to contact the Open University. What happened was I'd had a bereavement and I had to ask for an extension. My tutor at the time was very sympathetic and gave me a month and said how I'd continued with my studying was commendable. So it was nice to have that reinforcement that I could hand in the work in a little bit later, and it did work having a little bit more time to continue with doing quite a large project.
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