6 Summary

Here are the key learning points from this session.

• For most people, speaking and listening is the part of English they do the most.
• Being able to speak clearly and confidently and to listen are vital for success in any workplace.
• In order for people to understand you, you need to speak at the appropriate volume and speed and to speak clearly.
• Listening is as important as speaking.
• Lots of things can affect your ability to listen, such as how relevant the subject is to you, how strongly you feel about it, and feeling tired or angry.
• Active listening can show someone that you are listening. It includes things like nodding, short verbal prompts, eye contact, asking questions and a positive body position.
• Body language can be used to support clear communication. Be aware of how body language can change the meaning of what you say.
• It is useful to be aware of the differences between formal and informal conversations. Generally, the world is becoming more informal but there are still times when you need to speak formally such as in meetings or interviews.
• You can improve the way you take part in discussions by following some practical strategies for asking and answering questions, taking turns, disagreeing with someone without it becoming personal, and encouraging others to speak.
• The key to improving your speaking and listening skills is to practise using them in day-to-day life.

Speaking and listening are considered very important in Functional Skills English and Essential Skills Wales Communication qualifications.