Effective communication in the workplace
Effective communication in the workplace

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Effective communication in the workplace

5 Verbal communication in job hunting

Another workplace situation where verbal communication plays a crucial role is the job interview.

Watch this video of Rebecca Fielding explaining how employers assess your verbal communication skills from the moment they meet you.

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Transcript: Video 4

REBECCA
There are a whole range of ways in which employers will assess your communication skills. My top tip here is to assume that from the very first point of contact, those are being assessed based on your application form or that very first inquiry email that you send. Or if you're walking into a store or an outlet or a distribution centre, they might be assessing, albeit consciously or subconsciously, your communication skills that are verbal and oral communication skills from the very first moment. So they'll be observing you. They'll be listening to what you say.
Specifically, when I'm assessing verbal communication skills, I'm looking at how concise somebody is. Are they clear and to the point or do they waffle? Do they add lots of unnecessary structure and words? Or indeed, do they not clarify their point by being too concise and not offering enough information? So how concise and clear people are.
How wide their vocabulary is is something that will be assessed, particularly for more senior roles. So how eloquent are you? How verbose? How wide is your vocabulary to describe the scenario that you're in? Indeed, there are even verbal reasoning tests that will test exactly that, your ability to make sense of complex verbal data.
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Although you might feel nervous about attending an interview, remember that this is an opportunity to communicate your skills and experiences to an audience who are interested in hearing what you have to say.

As well as remembering the importance of creating a good first impression, as outlined in Week 3, it can be useful to have a structure in mind when answering interview questions. This will help you to communicate more effectively and concisely with your interviewers. The STAR technique is a useful one:

  • Situation
  • Task
  • Action
  • Result

This is particularly useful when preparing for or answering competency-based questions.

Watch this short video produced by Guardian Jobs to help you to understand how to use the STAR technique during an interview [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] .

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