Effective communication in the workplace
Effective communication in the workplace

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

Free course

Effective communication in the workplace

3 Writing clear and effective emails

In the workplace not all communication can be oral, especially in large organisations, where employees may be in different parts of the building, the country or even the world. Colleagues may not be available at the same time as you, due to time zones or working patterns. Therefore, significant amounts of information are communicated in writing, much of it by email.

Described image
Figure 2 The importance of emails

The email revolution has led to significant changes in the way people work. It is estimated that by the end of 2019, the number of worldwide email users will increase to over 2.9 billion (Radicati, 2015).

In the workplace, emails are used for numerous reasons, such as to convey or request information, invite you to a meeting, or to distribute a report attached as a separate document.

In 2012, McKinsey published research that suggested 28% of an employee’s working day is spent checking and replying to email messages (Wasserman, 2012).


Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to University-level study, we offer two introductory routes to our qualifications. You could either choose to start with an Access module, or a module which allows you to count your previous learning towards an Open University qualification. Read our guide on Where to take your learning next for more information.

Not ready for formal University study? Then browse over 1000 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus371