3 The ‘who, where and what’ of the design context

Section 2 discussed the importance, when designing an interactive product, of usability and user experience goals. At the same time, the discussion of design principles emphasised that their implementation needs to consider the user carefully. Section 3 focuses on more specific aspects that characterise the user, and also considers the nature of the activity in which the users are engaging and the environment in which the interaction takes place.

You will study the design context through reading conversations with two different users and will be sharing insights based on your conversation with a person of your own choice.