Successful IT systems

Learning outcomes

After studying this course, you should be able to:

  • understand the nature of success and failure in IT systems
  • understand what makes an IT system successful
  • understand the sociotechnical nature of IT systems, in that they incorporate hardware, software, organisational, social and human components
  • identify different types of stakeholders and apply techniques to elicit the main interactions of stakeholders with systems
  • analyse issues of power and conflict between stakeholder groups in IT systems.