People-centred designing
Skip contents

Contents

  • 1 Introduction
  • Learning outcomes
  • 1 People-centred designing
  • 2 New products – old failings
  • 3 Designing for users
  • 4 Who are the users?
  • 5 Why not design for the ‘average’ user
  • 6 Inclusive design
  • 7 Ergonomics and human factors
  • 8 Interaction design
    • 8.1 Making usable products
      • 8.1.1 Visibility
      • 8.1.2 Feedback
      • 8.1.3 Affordance
  • 9 User research techniques
    • 9.1 User trip
    • 9.1.1 Point of view
    • 9.1.2 Limits
    • 9.1.3 Take the trip
    • 9.1.4 Take a trip to the payphone
    • 9.1.5 Immersion
  • 10 User research techniques: observing users
  • 11 Designing for pleasure
    • 11.1 The four pleasures
  • 12 The voice of the customer
    • 12.1 Gathering data
      • 12.1.1 Survey questionnaires
      • 12.1.2 Focus groups
  • 13 Products for markets
  • Conclusion
  • Keep on learning
  • References
  • Acknowledgements

ou logoCreative Commons non-commercial share alike icon Except for third party materials and otherwise stated in the acknowledgements section, this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence

Please see full copyright statement and terms of use for more details.