- 1 Introduction
- Learning outcomes
- 1 People-centred designing
- 2 New products – old failings
- 3 Designing for users
- 4 Who are the users?
- 5 Why not design for the ‘average’ user
- 6 Inclusive design
- 7 Ergonomics and human factors
- 8 Interaction design
- 9 User research techniques
- 10 User research techniques: observing users
- 11 Designing for pleasure
- 12 The voice of the customer
- 13 Products for markets
- Conclusion
- Keep on learning
- References
- Acknowledgements
Skip contents
Contents
Except for third party materials and otherwise stated in the acknowledgements section, this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence
Please see full copyright statement and terms of use for more details.