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Business operations: Track 5

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This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

By: The OpenLearn team (The Open University,)

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Track 5: Elm Sugery: Staffing

The response of the doctors' surgery to greater demands from their patients


© The Open University 2008


Tracks in this podcast:

Track   Title Description
1 Business operations    A short introduction to this album. Play now Business operations
2 BMI Baby: Outsourcing and cost management    How outsourcing can reduce costs and the importance of teamwork Play now BMI Baby: Outsourcing and cost management
3 BMI Baby: business model    Looking at the operations of budget airline BMI baby. Play now BMI Baby: business model
4 Elm Surgery: a surgery as a small business    Managing a general practice in the UK and the importance of a business approach within the NHS Play now Elm Surgery: a surgery as a small business
5 Elm Sugery: Staffing    The response of the doctors' surgery to greater demands from their patients Play now Elm Sugery: Staffing
6 Elm Surgery: Measuring and maintaining performance    Utilising staff feedback to improve the doctors' surgery Play now Elm Surgery: Measuring and maintaining performance
7 Fuller's Brewery: Introduction    Fullers: A traditional brewery using modern operational management systems Play now Fuller's Brewery: Introduction
8 Fuller's brewery: Management    The day to day management of the brewery and the challenges it presents Play now Fuller's brewery: Management
9 Introducing the case studies    The importance of operations management to business and how the principals remain the same regardless of the business involved Play now Introducing the case studies
10 Summing up the case studies    The importance of good operations managers in all industries and services Play now Summing up the case studies
11 Vue: The right film at the right time    Behind the scenes at the Vue cinema complex to see operations management in practice Play now Vue: The right film at the right time
12 Vue: The balance scorecard    Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to ------ its performance Play now Vue: The balance scorecard
13 Vue: Peak-time perfect    How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion Play now Vue: Peak-time perfect

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