4.2.1 Understanding existing business processes

Implementing an IoE-enabled business model can improve business operations, save costs, and allow for more effective marketing strategies. But how can an organisation implement new IoE solutions without disrupting current operations?

One of the first steps business managers must take is to understand their current processes. They must identify:

• Who their suppliers and customers are
• What customer needs are
• What the schedule and process steps are for creating and delivering an offering

For example, as a supply manager or distributor, it is important to understand when receipt of an item will be in relation to the expiration dates of those same products. Watch this video of the supply chain feedback loop for banana harvests.