Capacity and demand management
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Contents

  • Introduction
  • 1 Criminological perspectives of demand
  • 2 Crime pattern theory
  • 3 Managerial perspectives of demand
  • 4 Policing decision-making
  • 5 Understanding time perspectives with capacity and demand decisions
  • 6 Demand Analysis: four components of demand
  • 7 Understanding seasonality
    • 7.1 Special events
  • 8 Forecasting methods
  • 9 Level and chase capacity strategies
  • 10 Visualising your own demand
  • 11 Why do we have queues?
  • 12 Is some demand unnecessary?
  • 13 Conclusion
  • References
  • Acknowledgements

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