References
Boulton, L., McManus, M., Metcalfe, L., Brian, D. and Dawson, I. (2017), “Calls for police service: Understanding the demand profile and the UK police response”, Police Journal: Theory, Practice and Principles, 90 (1), pp 70–85.
Brantingham, P. L., & Brantingham, P. J. (1981). Notes on the geometry of crime. In P. J. Brantingham & P. L. Brantingham (Eds.), Environmental criminology, Beverly Hills: Sage, pp 27–54.
Christopher H. Lovelock (1984) Strategies for Managing Demand in Capacity-Constrained Service Organisations, The Service Industries Journal, 4 (3), pp 12–30. DOI: 10.1080/02642068400000059
Seddon, J. (2003), Freedom from Command and Control, Vanguard Press: Buckingham.
Jackson, M. C., N. Johnston, and J. Seddon. (2008), “Evaluating Systems Thinking in Housing”, Journal of the Operational Research Society, 59 (2), pp 186–197.
Recommended further reading:
Visualizations That Really Work
OpenLearn - Capacity and demand management
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