- Introduction and guidance
- Introduction
- 1 Jobs, tasks and roles
- 2 Influences on role
- 3 Roles and functions of voluntary organisations
- 4 Influences on voluntary organisations
- 5 This week’s quiz
- 6 Summary
- Introduction
- 1 Why do voluntary organisations need volunteers?
- 2 Recruiting volunteers
- 3 Induction and training
- 4 Retaining and motivating volunteers
- 5 This week’s quiz
- 6 Summary
- Introduction
- 1 What is marketing?
- 2 Understanding communication
- 3 What do you want to say?
- 4 Keeping your audience in mind
- 5 Getting your audience’s attention and interest
- 6 Persuading people to take action
- 7 This week’s quiz
- 8 Summary
- Introduction
- 1 Finance, rules and regulations
- 2 Sources of income
- 3 What is a budget?
- 4 Interpreting budgets
- 5 Balancing the budget
- 6 This week’s quiz
- 7 Summary
- Introduction
- 1 What is fundraising?
- 2 Asking individuals for money
- 3 Asking other organisations for money
- 4 Challenges of fundraising
- 5 Skills needed for fundraising
- 6 This week’s quiz
- 7 Summary
- Introduction
- 1 Meetings: good and bad
- 2 Types of meeting
- 3 Planning a meeting
- 4 Chairing meetings
- 5 Taking part
- 6 Recording and following up meetings
- 7 This week’s quiz
- 8 Summary
- Introduction
- 1 What is a team?
- 2 Team roles
- 3 Building a team
- 4 Working in partnership
- 5 This week’s quiz
- 6 Summary
- Introduction
- 1 What is stress?
- 2 Coping with stress
- 3 What is conflict?
- 4 Coping with conflict
- 5 Understanding conflict constructively
- 6 This week’s quiz
- 7 Summary
- Tell us what you think
- Where next?
- References
- Further Reading
- Acknowledgements
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