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Society, Politics & Law


Updated Friday, 21st February 2014

Crowdsourcing consumer complaints in Chile.

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Reclamos logo Copyrighted  image Icon Copyright: Reclamos Reclamos is "a collaborative website that uses crowdsourced consumer complaints to create and publish consumer satisfaction rates for Chilean companies and government agencies. In practice, Reclamos (the Spanish word for “claim”) is a web platform that intelligently groups the negative opinions of users of certain services in order to achieve greater transparency in the consumer market and to exercise a kind of distributed control over commercial conditions and business practices in Chile" (Technology for Transparency Network).

It was initiated by designers & developers and encourages people to participate through an online platform. Reclamos is national in orientation and concerned with public services, consumer rights

It was launched in 2007 and is ongoing.

This page is part of Participation Now, a project that brings together a diverse collection of participatory public engagement initiatives with the aim of supporting exploration, learning and engagement. Explore the collection of initiatives or read more about the project.





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