Reclamos is "a collaborative website that uses crowdsourced consumer complaints to create and publish consumer satisfaction rates for Chilean companies and government agencies. In practice, Reclamos (the Spanish word for “claim”) is a web platform that intelligently groups the negative opinions of users of certain services in order to achieve greater transparency in the consumer market and to exercise a kind of distributed control over commercial conditions and business practices in Chile" (Technology for Transparency Network).
It was initiated by designers & developers and encourages people to participate through an online platform. Reclamos is national in orientation and concerned with public services, consumer rights.
It was launched in 2007 and is ongoing.