Skills for work: Communication

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Courses tagged with "Skills for work: Communication"

Communication and working relationships in sport and fitness

OpenLearn Enrolment
This free course, Communication and working relationships in sport and fitness, explores the personal skills that underpin so much work in sport and gyms. We often hear employers refer to the importance of these interpersonal relationships or ‘soft skills’ in sport and fitness, and in this unique course you’ll build valuable insights into understanding workplace communication, motivation and self-awareness and how this can increase your effectiveness and enhance how you work with others. All this is made possible by some unique film footage of coaches, trainers and instructors at work combined with engaging learning activities that accompany these case studies to benefit both your career and those you work with.
Category: Health, Sports & Psychology

The Value of Emotional Intelligence in a Challenging Workplace

OpenLearn Enrolment
Emotional intelligence is the ability to understand, use, and manage emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Developing emotional intelligence skills can help us to be more successful in both our personal and professional lives: developing better relationships; adapting to, and coping with, challenging situations; and improving mental wellbeing.
Category: Psychology

Bringing up problems at work (without making things worse)

Talking about problems at work can feel risky but it doesn’t have to be. This article explores how to raise issues constructively, using a simple framework that focuses on clarity, solutions and professionalism.

Category: Education & Development

Shared documents and constructive collaboration

OpenLearn Enrolment

Giving feedback on shared documents can be tricky, especially when you’re trying to balance clarity with kindness. In this article, we explore how to collaborate constructively, choose the right tone, and avoid the common pitfalls of remote teamwork.


Category: Education & Development

How to say no at work without guilt or conflict

OpenLearn Enrolment

Setting boundaries at work can be challenging, but knowing how to say no effectively is an essential skill. Whether you're protecting your time, managing workload, or maintaining a healthy work-life balance, the way you communicate your refusal can make all the difference. Here’s how to do it with clarity and professionalism.

Category: Education & Development

Getting started with Chinese business culture essentials

OpenLearn Enrolment
Business dealings with China are on the increase. As a result, more and more organisations and business people are realising the need of doing more than just adhering to the rules of Chinese etiquette (such as presenting business cards with both hands) or the ‘dos and don'ts’ (such not opening gifts in front of your hosts) to have successful business meetings. What is needed is the understanding of the much broader context of Chinese culture and values that permeate Chinese business contexts so as to engage in enduring business relationships.
Category: Languages

Everyday English 2

OpenLearn Enrolment
This course will inspire you to improve your current English skills and help you to communicate more effectively in everyday work and life.
Category: Languages

Everyday English 1

OpenLearn Enrolment
Improve your essential speaking and listening, reading and writing skills for work, study and everyday life.
Category: Languages

Grammar matters

OpenLearn Enrolment
Grammar matters because, combined with vocabulary choice, it is our main way of making meaning. This free course introduces you to one approach used to understand how meanings relate systematically to different aspects of grammar and shows how this deeper understanding can be applied to make everyday communication more effective.
Category: Languages

Hybrid working: change management

OpenLearn Enrolment
Change is one of the constants in life, especially for organisations who need to adapt and evolve to ensure they meet the needs of their end users, stakeholders and staff to ensure they thrive and succeed. The COVID-19 pandemic forced accelerated change throughout the world, which could not be planned for, and rapid change programmes where implemented.

As we adapt to hybrid ways of working and expectations, organisations are drawing on their experience to start to consider how to manage change now and for the future. This course focuses on how to approach a change initiative you want to implement, introducing you to frameworks and tools you can draw on to manage change and build resilience to change within your organisation.
Category: Money & Business

Effective communication in the workplace

OpenLearn Enrolment
Improve your workplace relationships and boost your professional impact with this free course on effective communication. Discover how to express yourself clearly, understand others better, and adapt your communication skills for a range of situations, from everyday conversations to the digital workplaces of the future.
Category: Money & Business

Justice, fairness and mediation

OpenLearn Enrolment
This free course, Justice, fairness and mediation, considers the concepts of justice and fairness from various perspectives but mainly focuses on effective policing and community empowerment. 
Category: Leadership & Management

Three principles of a coaching approach

OpenLearn Enrolment
This course provides a good sense for three of the core skills required of an effective coach. Whether or not you recognise the use of a 'coaching approach' in your workplace, you will be able to use the learning in the course to enhance your day-to-day interactions in your workplace.
Category: Leadership & Management

Advancing Black leadership

OpenLearn Enrolment
In this free course, learners will develop and explore skills to empower themselves as leaders.
Category: Society, Politics & Law

Applying your community engagement skills

OpenLearn Enrolment
This free course is the final instalment of a set of 10 courses with the common theme of community engagement and leadership. In the previous 9 courses there has been the opportunity to build a wide range of skills in leadership, communication, working with others and decision-making, in the context of policing within a community. We advise strongly that you do not start this course until you have completed the other 9 courses. This last course is to be used to bring all of these ideas together and partly text your knowledge by making you apply those skills in a practical way to a given situation. You take the role of a police officer who is working in a new and slightly challenging location who has to build relations with the local community and address the issues they are facing. A story unfolds and as you progress you will have to apply ideas from all of the previous courses in the set.
Category: Criminology

Hybrid working: digital communication and collaboration

OpenLearn Enrolment
Communication and digital collaboration skills are now essential for new ways of working and thriving in a digital world. As more organisations move to permanent hybrid working, being able to connect with others, manage your digital persona and use the digital tools and understand expectations is becoming more important.
Category: Digital & Computing
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