This free course, Understanding service improvement in healthcare, will help you to understand what people mean by the terms ‘service’ and ‘improvement’ in relation to healthcare. The course will help you to think about how those involved in healthcare, whether as practitioners or service users, can monitor the progress of any initiative to improve care, and how they can make sure that any change is sustained.
This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.