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The Bottom Line - Outsourcing

Updated Friday, 12th June 2015

This episode of The Bottom Line looks at the pros and cons of outsourcing. 

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A call centre in Cairo Creative commons image Icon markhillary under CC-BY licence under Creative-Commons license Outsourcing has had a bad press over the years: What with taxpayers being charged for tagging offenders who were dead, the fiasco over security at the London Olympics and the earlier trend for companies toshift operations to call centres in India. Evan Davis and guests look beyond the negative headlines to examine the pros and cons of getting an outside supplier to do some of your work. And they'll find out how outsourcing has enabled the creators of a chilli sauce to expand from the garden shed to the shelves of hundreds of stores.


  • Rupert Soames, CEO, Serco
  • Paul Blantern, CEO, Northampstonshire County Council
  • Kuldip Singh Sehota, CEO Mr Singh's Sauce

This edition of The Bottom Line is first broadcast on BBC Radio 4 on Thursday 18th June 2015. For further details, and to listen online where available, please visit the BBC website.

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