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The Bottom Line - The business of queuing

Updated Wednesday, 25th February 2015

Evan and his guests look at the stereotypically British art of queuing and how it affects businesses. 

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Job queue Creative commons image Icon Bundesarchiv, Bild 102-10246via CC-BY-SAh license via under Creative-Commons license The science and psychology of the queue. This week Evan and his guests look at how businesses manage queuing.

We're often told that queuing is one of those quintessential British habits which embodies our sense of fair play: that we should wait our turn. Despite technological innovation. queuing remains one of those unavoidable things we all have to do: be that on-line, waiting for a bus or to pay for our groceries at the check-out. But what does it mean for businesses? How do they go about managing queues and our expectations of those as customers?

This edition of The Bottom Line is first broadcast on BBC Radio 4 on Thursday 26th February 2015. For further details, and to listen online where available, please visit the BBC website.

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