What is the role of a business leader? To tell staff what to do or allow them to decide for themselves?
One theory about management is that it should turn itself upside-down and permit those closest to the customer to dictate all sorts of business decisions including pricing, marketing and how to deal with complaints.
Discussing these issues with Evan Davis are:
- John Timpson, Chairman Timpson Group
- Nikki King, CEO Isuzu Truck UK
- Sir Gerry Robinson, Chairman Moto Hospitality
The Bottom Line on BBC Radio 4
This episode of The Bottom Line will be first broadcast on Thursday 24 October on BBC Radio 4 at 20:30. More information and a link to listen again will be available on the BBC website.