Unit 2: Communication and de-escalation strategies

Introduction

In this unit you will learn how to communicate more effectively and sensitively with neurodivergent individuals during public-facing policing encounters. 

You will focus on how to recognise signs of distress or overload and how to de-escalate tension using practical, inclusive strategies. 

You will explore: 

• verbal and non-verbal communication strategies 
• the signs that someone is struggling to process information 
• how to avoid common escalation triggers 
• realistic scenarios where small adjustments lead to safer outcomes.

Unit 2 learning objectives

By the end of Unit 2 you will be able to: 

• identify common communication challenges experienced by neurodivergent individuals
• describe how stress and overload may present in a police encounter 
• learn simple, inclusive language and strategies to reduce escalation 
• recognise distress that may not be immediately obvious.