Skip to main content
Print this chapterPrint this chapter

Module 8

PMO Maturity Model

In this module you will use the PMO maturity model to map a path from reactive to enterprise.

Estimated study time: about 50 minutes. Suggested week: 8.

Figure 4 shows the maturity model again for reference.

A staircase diagram of five PMO maturity levels. From the bottom up: Reactive (firefighting, no governance), Structured (governance takes shape), Proactive (enabling delivery), Strategic (influencing decisions) and Enterprise (driving change).

Figure 4: The PMO maturity model (repeated from Figure 1 for reference)

8.1 Reactive

A PMO that reacts, not leads. Signs include chasing reports by hand, no common standards and frequent surprises. A first step is to agree basic standards and a regular reporting rhythm.

8.2 Structured

Governance begins to take shape. Signs include common templates, defined stage gates and regular boards. The risk is following process for its own sake. A next step is to move from checking to helping.

8.3 Proactive

The PMO enables delivery, not just observes it. Signs include forecasting, early risk warnings and coaching for teams. A next step is to connect the PMO's work firmly to strategy.

8.4 Strategic

The PMO becomes a strategic partner and influences decisions. Signs include advising on priorities, tracking benefits and being trusted by senior leaders. A next step is to extend its reach across the whole organisation.

8.5 Enterprise

The PMO drives organisational change. Signs include shaping enterprise-wide change and capability, and continuous improvement being routine across the organisation.

Key points

  • Each level has recognisable signs and a clear next step.
  • Rate each domain separately, because a PMO can be at different levels in different domains.
  • Choose the next level, not the top level.