Module 9
Real-World Transformation Case Studies
In this module you will apply what you have learned to two documented PMO transformations.
Estimated study time: about 50 minutes. Suggested week: 9.
9.1 Case study 1: a European CPMO build (Belgium HQ)
This case study covers the creation of a unified PMO service. The work included:
- Unified PMO service design
- ISO and GDPR alignment
- Governance frameworks
- People development
- Ownership of the PM platform
- Strategic impact
The result was a unified, compliant and scalable service.
Questions to consider: which Wheel domain does each element belong to? Which Module 3 and Module 4 ideas could you see at work?
9.2 Case study 2: a PMO turnaround
Here, a PMO was failing its SLAs and KPIs, and revenue was at minus 10%. The turnaround involved a delivery model reset, a governance redesign and cultural transformation.
| Measure | Result |
|---|---|
| Delivery | 30% improvement |
| Customer satisfaction (CSAT) | From 3 to 7 |
| Revenue | From -10% to +15% |
| SLA achievement | 100% |
| Project status | Most projects moved from red to green |
Questions to consider: the delivery model reset sits mainly in Planning & Control, the governance redesign in Governance & Assurance and the cultural transformation in People, Skills & Culture. Which results show Value, Strategy & Outcomes?
Key points
- Each case study can be read through the four domains of the Wheel.
- Turnarounds combine process, governance and culture change.
- Results should be measured in the way you set out in Module 6