Module 8

PMO Maturity Model

In this module you will use the PMO maturity model to map a path from reactive to enterprise.

Estimated study time: about 50 minutes. Suggested week: 8.

Figure 4 shows the maturity model again for reference.

Figure 4: The PMO maturity model (repeated from Figure 1 for reference)

8.1 Reactive

A PMO that reacts, not leads. Signs include chasing reports by hand, no common standards and frequent surprises. A first step is to agree basic standards and a regular reporting rhythm.

8.2 Structured

Governance begins to take shape. Signs include common templates, defined stage gates and regular boards. The risk is following process for its own sake. A next step is to move from checking to helping.

8.3 Proactive

The PMO enables delivery, not just observes it. Signs include forecasting, early risk warnings and coaching for teams. A next step is to connect the PMO's work firmly to strategy.

8.4 Strategic

The PMO becomes a strategic partner and influences decisions. Signs include advising on priorities, tracking benefits and being trusted by senior leaders. A next step is to extend its reach across the whole organisation.

8.5 Enterprise

The PMO drives organisational change. Signs include shaping enterprise-wide change and capability, and continuous improvement being routine across the organisation.

Key points

• Each level has recognisable signs and a clear next step.
• Rate each domain separately, because a PMO can be at different levels in different domains.
• Choose the next level, not the top level.

Activity: Maturity

Complete a PMO maturity assessment.

• Rate your PMO from 1 (Reactive) to 5 (Enterprise) on each of the four Wheel domains.
• Give one piece of evidence for each rating.
• Choose the domain where one level of improvement would help most.

Write your answer in your own notes or learning journal. Use the ideas in this module to check your thinking.