Module 9

Real-World Transformation Case Studies

In this module you will apply what you have learned to two documented PMO transformations.

Estimated study time: about 50 minutes. Suggested week: 9.

9.1 Case study 1: a European CPMO build (Belgium HQ)

This case study covers the creation of a unified PMO service. The work included:

• Unified PMO service design
• ISO and GDPR alignment
• Governance frameworks
• People development
• Ownership of the PM platform
• Strategic impact

The result was a unified, compliant and scalable service.

Questions to consider: which Wheel domain does each element belong to? Which Module 3 and Module 4 ideas could you see at work?

9.2 Case study 2: a PMO turnaround

Here, a PMO was failing its SLAs and KPIs, and revenue was at minus 10%. The turnaround involved a delivery model reset, a governance redesign and cultural transformation.

Questions to consider: the delivery model reset sits mainly in Planning & Control, the governance redesign in Governance & Assurance and the cultural transformation in People, Skills & Culture. Which results show Value, Strategy & Outcomes?

Key points

• Each case study can be read through the four domains of the Wheel.
• Turnarounds combine process, governance and culture change.
• Results should be measured in the way you set out in Module 6

Activity: Turnaround

Design your own PMO turnaround plan.

• Diagnose: what is failing, and what evidence shows it?
• Reset delivery: what would you change first?
• Redesign governance: which decisions and forums need fixing?
• Change culture: which behaviours need to change?
• Define your results measures and targets.

Write your answer in your own notes or learning journal. Use the ideas in this module to check your thinking.