Researchers tell us that personal engagement is a significant contributor to a SoB. With many programmes supported by teams, students sometimes won’t even have a name to deal with, instead communicating with a generic email. How then can we foster personal engagement whilst maintaining the efficiencies we need to cope with increasing numbers of students? Think about how you can introduce the different members of the team. Will it be by name only? A photograph? A voice-over by the member of staff? What will encourage a feeling for learners of personal involvement with the team members? And how can you do this in a manageable way?

Example: Philip is programme director. He includes early on in the induction activities a PowerPoint of all the staff working on the programme. He creates this PowerPoint by inserting one photograph of a member of staff per slide, then audio records a short introduction from each member using Insert Record Audio. This simple approach also means he can easily replace a slide if and when staff membership changes.