Off-campus students contribute to an ever-diversifying student body. They tend to be older, with many already engaged in work. They will have multiple identities, and may not want or need to participate in a learning community. How do we respond to their needs? Beyond clear instruction they may just need to know that tutors are available if needed. Setting up clear communication channels early on is important, but so is recognising that student needs may change as they progress through a programme.

Example: Jane is supervising Richard in his dissertation. He is a focussed but busy professional. They work out early on a time-line for his project, and he thinks Skype will be the best way for them to discuss progress. Jane asks if he would like regular skype meetings they can put in the diary now or if he would prefer making contact if and when needed. He opts for the second. By using Outlook Calendar he can set up an appointment and Jane can accept or decline.