Being totally focused on the speaker and showing that you understand and are interested in the account by verbal and non-verbal cues.

A legal representative representing a party in court proceedings, either a barrister or solicitor.

Court proceedings issued where a person is unable to repay outstanding debts. The court will appoint an administrator who will take control of the individual’s assets and be responsible for repayment of the debt.

A document containing impartial and confidential criminal history information held by the police, commonly used as part of recruitment.

An explanation of the coercive methods of stress manipulation used to control the environment of people so that they comply with the perpetrator’s demands. Often used by those working with domestic abuse survivors.