Glossary

You can use the course glossary to help with any unfamiliar terminology.

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U

Under-performance

Failure to perform the duties of a role to agreed or required standards. Under-performance may have many causes, including lack of clarity about standards and expectations, insufficient training, excessive workload, ineffective communication, the “wrong person for the job” or outside personal factors. Under- performance should not be confused with misconduct or poor conduct


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