Acknowledgements

This free course was written by Julie Charlesworth (tutor at The Open University) and Georgina Anstey (consultant from the National Council for Voluntary Organisations).

Except for third party materials and otherwise stated (see terms and conditions [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] ), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Text

Box 2: extract from Reach (2016a) Success stories [Online]. Available at https://reachskills.org.uk/ knowledge-centre/ success-stories/ trustees/ angela-and-independent-options.

Box 4: extract from Knowhow Nonprofit (2016) NCVO/Knowhownonprofit [Online]. Available at https://knowhownonprofit.org/ people/ your-development/ working-with-people/ listening.

Figures

Figure 1: cacaroot/iStockphoto.com.

Figures 2 and 3: © Chris Lysy, https://gumroad.com/ l/ freshspectrum.

Figure 4: logo, English for Action; accompanying text adapted from English for Action.

Figure 5: © The Open University.

Videos

Activity 1: script by Cara Miller, Miller Wash Associates.

Section 4.2: video and script courtesy Steven Marwick, Director of Evaluation Support Scotland.

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

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