Directing and leading the ideas of the clients | Helping the client come to their own decisions |
Moralising, preaching and patronising | Respecting the views of the client |
Judging and evaluating the clients | Not being judgemental or evaluating the clients |
Labelling and diagnosing the client’s problems | Being open to the way that the client expresses their problems |
Unwanted reassurance | Not saying that everything will be alright — unless you are sure that it will be |
Not accepting the client’s feelings | Accepting the client’s feelings |
Interpreting the client | Gentle questioning is more effective than making interpretations |
Encouraging dependency | Encouraging the client to see that ‘soon you won’t need me anymore. You will be able to sort out your problems by yourself’ |
Advising the client rather than helping them come to their own conclusions | Explaining to the client that ‘I can’t tell you what you should do. I’m sure that you will make the correct decision’. |
✓ | |
✓ | |
the first is… the second is… and the third is … | ✓ |
✓ | |
✓ | |
✓ |