Acknowledgements

This free course was collaboratively written by Cyril Buhler and Sarah Palmer, and reviewed by Priya Khanna, Claire Gordon, Natalie Moyen and Hilary MacQueen.

Except for third party materials and otherwise stated (see terms and conditions), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Module image: melpomen/123RF.

Figure 1 and Table 2: reproduced from Laboratory Quality Management System: Handbook, World Health Organization, copyright 2011, https://www.who.int/ ihr/ publications/ lqms_en.pdf [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] (accessed 30 June 2021).

Figure 2: Clinical Microbiology Review, May 2018, 31 (3) e00062-17; DOI: 10.1128/CMR.00062-17.

Figures 3–5: developed by Cyril Buhler.

Figure 6: developed by Cyril Buhler, based on the PDCA cycle by Deming, W. Edwards.

Figure 7: reproduced from template sample rejection form, World Health Organization, copyright 2015, https://extranet.who.int/ lqsi/ content/ template-sample-rejection-form (accessed 26 January 2021).

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.