This is a static image of an interactive that follows in the next activity. It represents a form that has to be completed and has an image of a person’s head with a question mark on it. The form has been completed as follows. Name is Fakhri. Age is 45. First language is Farsi. What previous experience of online training do they have? The answer is very little - a few webinars that were very dull. How good is their internet access? Very good. What previous experience of training in this topic area do they have? Several years ago and legislation has changed recently. Are there any other details to be considered? Has personal experience of some issues, so may find parts distressing. Why are they taking part in this training programme? Commitment to the topic. Professional updating.