In this session we are going to look at learning in terms of skills, qualities and abilities. This will include formal skills developed through education and work, and other skills developed through experience of everyday life. We will start by looking at Natalia’s story and her timeline that was briefly mentioned in Session 1.
Of the many changes that new migrant refugees and asylum seekers may experience when coming to the UK, career changes are perhaps one of the most life changing. We’d like you to look at some changes that happened for Natalia and Eric and think about how they might relate to your own life and experiences.
Read the examples and listen to the audio clips. Then try to answer the questions that follow.
When Natalia decided to come to Scotland she wanted to change her life and do something different. Here is a list of the steps she took to do this:
Now listen to Natalia talking about this time in her life.
I met a few people quite early on when I arrived here. The first was a friend from Oxfam who I worked with a little bit. My friend at Oxfam knew someone at Bridges and introduced me to them. I did a little bit of photography for them. That had been my hobby. I tried a few places to get a job but it just didn’t work out. It was really hard.
I went back to university when I was 29. I looked at what was available, at what was quite similar to what I had done back home so that I could get to masters straightaway. At university in Poland, I had wanted to choose geotechnics, to do that as a specialisation but I never did that.
I did a little bit more useless, but more interesting, choices at the time – mineralogy, especially gemology, jewellery stones, that kind of stuff, which is quite difficult to get into, as you can imagine. It’s a very small field, especially with no experience at all.
So I went back to do an engineering specialisation and it was really good. It actually worked. It was a course called geotechnics in partnership with industry. It was very practical. When I was about to finish my course I kind of started looking for a job. It’s obviously hard times now and it wasn’t really working, but I was still writing my dissertation so the pressure wasn’t so great.
Then Bridges got in touch and said that they run a work shadowing programme. You would work for free two days a week, just to get to know people, to get a foot in the door. It was me and one other guy who went for the interview with Amey in Eurocentral. I got the chance to stay with them in the geotechnical department. I started straight away after graduating.
I think I got quite lucky with them. It was just the right time again because a couple of people left. That helped a lot as well. I got a chance to do a design myself straightway when I came to work with them, so that’s how I ended up with a contract. It went pretty smooth from the moment I decided to go back to university. I think that was the best decision.
When Eric came to the UK he was in a completely different environment but he was able to use his existing skills and qualities, develop new ones and take steps to move on:
Now listen to Eric talk about this time in his life.
I am a caring person and I believe this is one of the qualities required of a nurse. While I was working in the rehabilitation centre in the Congo, most of the young people were hopeless and uncertain about the future; many of them became so violent and aggressive, and as a counsellor in the refugee camp, I had to listen to them, to talk to them and try to show them that was not the end of their life.
I believe that I was able to be effective in this role because of the personal qualities that I possess, that I was able to empathise with them, and able to work with the young people to help them grow.
I was disappointed that I was not accepted for the nursing degree programme last year. Being on a work placement combined with my OU study has helped me to continue with my goal and I have applied again.
Consider the following questions:
Make some notes in the activity sheet provided or in your notebook.
OR
Go to Activity 3.1 of your Reflection Log. Once you have completed the activity, make sure you save the document again.
If you are working in a group, you might want to share your answers and discuss your notes with each other, or with your mentor if you have one.
Listen to Natalia talking about the skills and qualities she needed to draw on to overcome this difficult time in her life when changing her career.
Working hard, being patient, because I am not very patient at all. Learning to be patient. Sometimes, wait, there is nothing you can do, but again work and do as much as you can. I was always hard-working so that was not a problem. Even at uni when it got quite tough with coursework and work at the same time, I kept working because I had to. Hard-working I think is the most important.
In Poland, I was a Polish teacher for refugees. I was teaching refugees for about a year and after I graduated from university I managed to get a first project to run. It was a little bit more of an ‘arty’ thing to do. I had a website to create, photographs to take – that had always been my hobby. That helped me get some little bits of work.
I’ve got a lot of friends so I think I am quite open and helpful. I am definitely open for new ideas. I always liked travelling, photography. I did a little bit of travelling as a student as well. It all fits to geology. In Glasgow, I got onto the masters course simply because I had a masters already in a quite similar field. I had to do a little bit of catching up with the engineering part of it because the course was made for civil engineering graduates and I was obviously a geologist.
So Natalia’s skills and qualities are:
Eric has also given some thought to his skills and qualities, which you should listen to now.
I believe in hard work and I am a focused on a career in nursing. I am eager to enhance my existing skills and to develop my knowledge and understanding of nursing and healthcare.
When I thought about my past experiences I realised that working with many international organisations, in a number of different positions, helped me to develop and demonstrate strong communication and leadership skills. I was responsible for bringing about the reconciliation of various groups within a Sudanese refugee camp where I was based. These groups had been divided along ethnic lines for many years, and I was able to use my negotiation and communication skills to encourage them to talk, to listen and to eventually reach an understanding of each other, so that the communities were able to work together for their mutual benefit. My life experiences have made me understand very well the importance of good communication in working with people.
Having looked again at what I am capable of, I am hopeful for the future. I am in a new job, and studying with the OU, which leads to the Certificate in Health and Social Care and a degree if I want, or full-time study at university on the nursing degree programme.
So Eric’s skills and qualities are:
What do you think about Natalia’s and/or Eric’s list of skills and qualities?
Have you thought about the personal qualities that you possess and how you might use these? For example, an expert in information technology (IT) would not necessarily be a good IT teacher if they could not relate well to young people. What other qualities do you feel might be useful – possibly patience, an ability to communicate technical information in an accessible way or an ability to motivate?
Pick an event or a point in your timeline when you had to take action to resolve something. It could be something to do with family, work or practical issues like housing and money.
We have provided a table for you to make a list of what you did and then think about what skills you used, and the qualities that you have, that may have helped you. These may or may not be the same as Natalia’s or Eric’s.
OR
Go to Activity 3.2 of your Reflection Log. Once you have completed the activity, make sure you save the document again.
You can share your answers and discuss your roles with others in your group. If you want to do this online, you can type them up and post them to an online forum or via social media.
Think about the following questions and make some notes in your Reflection Log or notebook:
Skills can be described in a number of ways – key skills, core skills, practical skills, technical skills or life skills – depending on context and purpose.
These key (or core) skills are important for learning, personal development and employment. You may not have thought about your skills in these terms before, especially if it is some time since you were in education or job-seeking, and you will probably have more skills than you realise: managing a household, paying bills, budgeting, speaking to trades people, making appointments, working together to look after children … and many more.
Have a look at the list of key skills in the table provided, thinking about each one in turn.
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Go to Activity 3.3 of your Reflection Log. Once you have completed the activity, make sure you save the document again.
As you go down the list, put a tick or a cross in the appropriate box. For example, if you feel that a particular skill is one of your strengths, put a tick in the first column; if, however, you feel quite comfortable about this skill rather than seeing it as a strength, put a tick in the second column; or if you feel you need to develop this skill some more, put a tick in the third column. It may help you to look back at the timeline you made in Session 2 and think about how you responded to the different events in your life.
You wouldn’t expect to find you are strong in all skills, but this activity is useful in helping you to tease out the types of skills you have. When you have finished checking the list, go back to your timeline and add any more skills you have found.
Now choose two or three skills you have ticked and write a few sentences about them, giving examples of how you have used them. You can use the checklist to tell another person in your group what your skills are and how you have used them.
Here is an example of what one person said about their skills:
I know I am good at communicating because people like talking to me and I have worked in a call centre, which I quite enjoyed, so I do work well with other people. I am not so good at writing and probably need to improve if I want to get a better job. I also need to develop better IT skills although I can do the basics on a computer. I am quite good at problem solving and friends often discuss things with me.
This session introduced you to the notion of key skills (or core skills). It aimed to help you identify some of your skills, qualities and abilities, and find out how much you are capable of, as well as where you think you can develop further. If you would like to find out more about study skills, go to Skills for OU Study.
In the next session you will explore how these skills, qualities and abilities might be relevant to your future goals – for personal development, study or career.
To conclude this part of the course and consolidate your learning you may like to complete the third quiz.
Quiz 3 provides evidence that you are achieving the following learning outcomes:
If you need a reminder about the quizzes and the criteria for getting a badge, visit How to complete the course quizzes.
Reflecting on Transitions was developed by Lindsay Hewitt and Christine McConnell of The Open University in Scotland in collaboration with Bridges Programmes. The optional quizzes for the related digital course badges for learners and support workers, respectively, were developed by Julie Robson (The Open University) and Jonathan Sharp (Bridges Programmes). The course was edited by Lindsay Hewitt and Jennifer Nockles (The Open University).
We are hugely grateful to Bridges’ clients, Mo, Ying, Eric and Natalia, whose stories have informed the development of this toolkit and bring to life the activities within it. We hope you find something in their experiences that speaks to you as well.
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Figure 3.1: Richard Learoyd for © The Open University
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