Session 1: Defining myself and how I feel about my present situation

Introduction

Figure 1.1

Reflection is a process that involves thinking and understanding – undertaking an honest exploration and examination of our previous roles and experiences.

The process of working out what you have learned will help you understand the person you are now, your qualities, what you are capable of and what you want to do. This kind of thinking can be helpful for anyone, at any time of life, whoever you are and whatever situation you are in.

This session draws on the reflections of individual carers as they think about what they’ve learned from their caring responsibilities, recent work or study experience, or more generally by taking an overview of their life as a whole.

Having shared in the reflections and experiences of the carers presented here you will be invited to think about the carers in your workplace and your role as a manager.

If you wish to gain a badge for this course, we ask that you:

• agree to the badge trust statement
• meet the completion criteria.

To participate you must ensure that you have enrolled on the course.

Learning outcomes

After working through this session you will have:

• a clearer understanding of the experiences of carers

• an appreciation of the various skills, qualities and attributes that carers may develop and how some of these are transferable to other work contexts

• insight to help promote early identification of carers as part of your support and supervision.

Caring roles and responsibilities

This section asks you to think about the various roles carers might have in their lives and what these involve. Carers Jade, Janet and Dean have shared their experiences. Read and listen to them and see how they have summarised their roles and responsibilities.

Jade

Jade, 19, cares for her dad and is learning to be a youth worker. She left school and started training in childcare. She left her college course after the first year but knew she needed to do something else, so she decided to volunteer. Having gained experience of youth work through volunteering she was then accepted onto a training course and later offered a paid job. She is part of a supportive group of young adult carers who learn, have fun together and share and support each other in their caring roles.

Listen to Jade talking about her caring role.

Download this video clip.Video player: jade_snippet_1.mp4

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Transcript

Jade

I care for my Dad who has a few things. He’s got sleep apnoea, where he stops breathing during the night, so he’s got to wear an oxygen mask. He also suffers from depression, so I’ve got to make sure he takes his medication and stuff. And just quite recent the past couple of weeks, he’s had heart problems. So, he’s got loads of meds for that. But I’ve got to go along and do the shopping and stuff for him, help manage money, the kinda things that he’d be able to do for himself.

I didn’t really realise I was a carer. I just kind of seen it as life. That was, I was actually working and I’d seen a leaflet about young carers, and I was like aw that sounds like a couple of people in my work. And I was reading it a bit more thoroughly and I’m like wait that actually sounds like me as well! So I phoned the number on the back. I remember it quite clearly because it was the day before my 18th birthday, and they’re like oh yeah pop down to the centre and you can have a wee chat with the group worker – you’ll actually fit into the young adult category. I’m like oh this actually sounds quite exciting!

Definitely having someone to go to, like the group’s brilliant because it kinda made me see I’m not the only young adult carer out there. That it’s not just actually life. Because I just knew it as normality. So it’s having someone that’s been in your situation and you can go and talk to them and they know exactly how you’re feeling and they can even offer you a bit of advice. But it’s good for it to be someone around your age as well. Because it’s quite often like there was adults like telling me ‘oh you’ll get through it’. But it was at the time I needed the comfort of someone there and that’s what the group’s brilliant for. Like the day I joined it, I have never felt so welcome. And everybody that’s come into our group has said ‘oh wow, I didn’t expect it to be so welcoming’. It’s definitely brilliant!

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The following table sets out Jade’s roles and responsibilities.

Janet

Figure 1.2 Janet (Library image)

Janet, 42, had not studied since her son was born. While caring for her son over the past 19 years she’s learned a lot through volunteering at his school and also at SenseScotland. Now that her son is becoming an adult she has a little more time to herself and is in a position to consider what paid work she’d like to take on in the future. She’s clear that she’d like to work in services for people with disabilities and would like to do further study to get there. Knowing that distance learning is the only practical way forward for her, Janet is studying Health and Social Care with The Open University and fitting that in around her caring and volunteering responsibilities, which can be a tricky juggling act at times.

Janet says:

Thinking back to the person that I used to be, that has all gone, everything. I've taken on a different role. Well, so many different roles. I’ve got all these other roles that you’re going right, OK what did I use to do before I did everything else? … It has, it’s changed me as a person. And I’d probably say for a better person.

Dean

Dean, 28, cares for his mum, brother and grandad. He has decided that he’d like to find ways to develop his career. He knows that the better employment he finds, the better placed he is to support his family and fulfil his caring responsibilities. Combining his paid work and his caring role has been challenging and he has felt unsupported by his employer and trade union, despite being a workplace union representative. In order to progress his career, Dean has decided to reduce his work to four shifts a week so he can combine his employment with his Open University studying and his caring roles. He faces continuing challenges with his own health, but is clear and focused on his long-term aim to work in IT.

Listen to Dean talking about his caring role.

Download this video clip.Video player: dean_snippet_1.mp4

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Transcript

Dean

I’m the full-time carer of my grandfather, also look after my brother, mother and sometimes my uncle. I work at a supermarket for over 8 years now.

I had a few problems at work – they weren’t very flexible with what was happening. My uncle, sorry my granddad had a heart attack and a stroke. My mum was diagnosed with cancer. It all happened roughly at the same time, so I was in and out of hospital all the time. Needed a lot of time off work. They werenae being very flexible. Quite threatening and just decided I needed to, to better myself really. Just to get a better job so I can help out a wee bit more, maybe be more at home to help out more. That’s the goal anyway. [Laughs]

I reduced it to three days, but I’ve just recently knocked it back up to four for financial reasons. [Laughs]

Yeah. Most of it was like I say, it was financial reasons, there was a lot of financial reasons that I couldnae go to university unfortunately. But I’ve gathered my pennies, I’ve got the missus helping me, so I felt this is about as right a time as ever. It’s the best time I’ve had so far anyway to really focus on my studies because I did go to college when I was, well after high school. And I had to drop out for the same financial reasons, even at that age.

I’m enjoying it the now. I’m enjoying it a lot actually. I thought it was going to be more school like, you know, it’s no like that. I’m comfortable in the house you know, I can concentrate. Doing all my caring for my mum, because I have to take her shopping. My brother, take him to the hospital. And my granddad I look after full time. So basically get all the housework done. And then at night is my time to do all my studying. And so I wouldn’t be able to do that in a brick college. It’s just not possible.

Well I’m slowly learning to cook. [Laughs] That’s a start. I’ve been learning to cook because my granddad’s not one for fast food. Likes his homemade meal and I’ve been trying, and failing quite a lot, but I’m slowly learning, which the missus also likes. But aye I’ve been doing that, I’ve been looking after the time, you know, ’cos it’s alright only looking after one person’s hospital appointments and doctor appointments, but I’ve got three to deal with. So juggling all of them, I’ve learned how to prioritise and organise and all that stuff and then doing letters, so many letters. [Laughs] Having to do all these letters, loads and loads of letters that I’ve, I didnae ken how to fill in but I’m slowly learning how to do it and banks and all, juggling my granddad’s bank and doing all the kind of, I’m doing his finances and all so, I’m learning bits and bobs. It’s coming, coming.

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As well as his multiple caring roles Dean has other responsibilities as a trade union representative:

I was back and forward to the hospital, and work basically said we cannae help you any more, you could end up losing your job if you take any more days off. I got in touch with my union, because I’m a union representative. They basically said we’ve got no agreements when it comes to carers.

Thinking about myself

Figure 1.3

Janet and Jade have started thinking about themselves and their caring roles.

Words aren’t the only way to capture or explore ideas. A different approach would be to draw a picture or to use found images to create a montage.

Figure 1.4 Creating a montage

Creating a mood or vision board is a fun and creative way to get insight into your thinking. You’ll need a range of catalogues, magazines and newspapers, some scissors, glue, coloured paper, maybe even some glitter!

Just flick through the magazines until you see images or words that catch your attention. Cut or tear that page out. Before you know it you’ll have gathered pictures and words that summarise some of your thoughts about yourself and your role as a manager.

You might be surprised at the pictures you’ve chosen. Sometimes a creative activity can release thoughts or ideas that you can’t put into words.

Figure 1.5 A finished montage

Arrange your pictures into a collage and you have a record of your feelings or your ambitions – whatever you choose to show. You can put your collage somewhere prominent to give you a daily visual reminder of your ideas, or you can use it to talk about your thoughts with others if you’d like to.

Janet and Jade both opted to create a table, or ‘banner’, that summed up their thoughts. They started by asking the following four questions:

• How do I see myself now?
• What am I most proud of?
• What makes me happy?
• How would I like to see myself in the future?

We know that Janet is studying health and social care now that she has a little more time to herself. Her choice of study is influenced by her longer-term plan, as you can see by looking at her notes about herself.

Look at Jade’s thoughts about herself in the table below and listen to what she has to say about herself.

Listen to Jade talking about her situation.

Download this video clip.Video player: jade_snippet_2.mp4

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Transcript

Jade

I’d left school like I’d been getting bullied really badly so I was leaving and with my caring role it was quite difficult to study and stuff, so I wasn’t doing very well. But I left with as many qualifications as I could. And I went onto college. I did a kind of introduction to childcare. It was NPA, Playwork and Childcare.

And the college tutor said ‘Oh well I don’t think you’re going to manage the next year’, so instead of encouraging me to go on and do more studying and keep battling on, she kind of said no, you’re not really good enough. So that kind of put me down a bit. But I’d got told from a couple of friends, look that’s not right. You should go and see someone. But by the time I actually kinda went and seen someone, it was a bit late to go back to college. So I was like well I’ll try next year. So I was like well I’m not sitting doing nothing. I need out the house. I’ll go and see if I can get voluntary work, because getting a job’s not very easy.

I’d phoned up Capability Scotland and I’d said look are you looking for any befrienders or any volunteers to do anything? They said yeah come on down for an interview. I went down, the woman’s speaking to me and she was like, she was asking my interests and I was telling her about my caring role and stuff. She said well that’s really inspiring. I actually know someone who might actually be able to help you get into education or employment.

So I went along to the employability hub in Paisley and they took me on a six month course called TOPS, which is Training Opportunities in the Public Sector. They took me in and they kind of helped boost my confidence a bit more as well, while looking for jobs, and being able to say I don’t think this is right. And the training placement they put me on was with the council and the job that I actually do now. So it’s really great to be like, yeah, I started off this was just training and then I didn’t want to finish it so it was voluntary. And they said ‘Oh well we’ll take you on as an employee’ and I’ve been working there for a good couple of months now.

I’m hoping to do my PDA in Youth Work to kind of progress and get a qualification in the job that I actually enjoy. And they are really understanding of my caring role. So it’s brilliant to have someone that understands that if you don’t turn up, or you turn up a little late, then they’re not going to shout at you and go ‘Oh well you’re kicked off the course – you just can’t be bothered.’ They actually know that there’s something going on, and they work around it.

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Jade has found paid work that she enjoys and that she can combine with her caring role. While she knows what she'd like to do, she has plenty of work ahead to achieve her aim of becoming a qualified youth worker.

Now listen to Dean’s thoughts about his situation. You might also want to review Dean’s earlier film clip too.

Download this video clip.Video player: dean_snippet_2.mp4

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Transcript

Dean

In the future I would like to have a safer career. And something that’s maybe financially a bit better right now, because right now I’m just, I wouldnae say I’m making the breadline, that would be a lie but I’m making just enough to get by. And it would be nice to have one that’s no as physically demanding because my body is falling apart. And it would be nice to have a more secure job, basically. Any sort of career that’s eh, and then that allows me to look after the family, and all that, just to be able to have more time to look after everyone plus no have to worry about if I’m off work.

I started studying IT back in high school, and I was really good at it. So I took it up at college. And it was going really well. Passed it, I passed it actually really fast, really quick. I was finished a lot faster than everyone else. But we were hitting some financial difficulties so I had to leave. I’ve always kept my hands in a bit of IT, thereabouts, taking computers apart, putting them back and fixing software that have got problems. But yeah it’s always been a hobby of mine that I thought that I could turn into a career because it was something that I was quite passionate about.

Yeah, well I’ve started off on the ‘My Digital Life’, that’s part one, and I’m going to the, well I’m hoping to go on to the software development route and maybe after that hardware. For now, software, that’s the main important one.

Well I’m most proud about the fact that I can pay my bills, that’s the important one. Everything that I own is mine. I’ve worked hard for everything that I’ve got

Yeah basically everything that I own, pay bills, that’s important. Looking after my family, that’s, it’s almost like it’s expected of me, but it’s no something that I try and dodge, it’s that, because I know they would do the same for me. I know they have done the same for me. I’m a relatively decent guy I suppose. [Laughs]

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Roles and responsibilities

The examples of Jade, Janet and Dean show how we have different roles in life. In fact we all have many roles in which we use a variety of skills, qualities and attributes.

As you work through the course, you can begin to think about how you would support Jade, Janet and Dean if you were managing them. You may already manage people who have similar caring roles. In Sessions 4 and 5 we will look at ways you can identify and support carers in your workforce, and the skills, qualities and attributes they bring to the job.

By reflecting on your own role as a manager you have started to consider your own skills and qualities. You may also have come to understand that you too may have a caring role.

Summary

Session 1 was intended to get you started on thinking about carers’ experiences and your role in supporting carers in the workforce. The activities depicted here were designed to help you recognise the many roles and responsibilities carers might have and get an idea of how they feel about their situation. You might even be a carer yourself, and if so some of the experiences may chime with your own. In the process of working through Session 1 you probably discovered that carers do a lot of things using a variety of skills and qualities. Many will not appreciate just how skilled they actually are, or what qualities they have.

One of the aims of reflection is to help you recognise your own skills and talents. In Session 2 you will look at how skills, qualities and attributes are developed over time.

Quiz 1 provides evidence that you are achieving the following learning outcomes:

• a clearer understanding of the experiences of carers.

If you need a reminder about the quizzes and the criteria for getting a badge, visit How to complete the course quizzes.

Session 2: Learning by looking at my life over time

Acknowledgements

Caring Counts: a reflection and planning course was written by Lindsay Hewitt and Sarah Burton, quizzes by Julie Robson, The Open University.

This course was redeveloped to create Caring_Counts_in_the_Workplace in collaboration with Gill Ryan from NHS Education for Scotland and the Scottish Social Services Council’s Equal Partners in Care project, together with Sue McLintock (Carers Scotland) from the Scottish Government’s Carer Positive kitemark project.

Except for third party materials and otherwise stated (see terms and conditions), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.   

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this unit:

Images

Figure 1.1: Ross Finnie for © The Open University

Figure 1.2: © The Open University/Library image (model image only)

Figure 1.3: © The Open University/Library image (model image only)

Figures 1.4, 1.5: courtesy of Sarah Burton for The Open University

Video

Video: © The Open University

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