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Your healthcare practice


Welcome to Section 3 of the Introducing practical healthcare course, where you will explore a number of concepts regarding healthcare practice. When completed you will have the opportunity to obtain a ‘Your healthcare practice’ badge. This section will take approximately 3 hours to complete.

Here you will consider the privacy and dignity of patients, with a particular focus on how to provide intimate care for those who are ill (for example, the bedridden or in hospital). You will learn about the importance of fluids and nutrition, and a number of important factors to consider when trying to maintain a healthy diet for the patient.

Another important part of this section is about how to maintain health and safety within your workplace, and the need for infection prevention and control, covering hand hygiene, safe disposal of waste, safe management of laundry, and Personal Protective Equipment (PPE) such as masks and goggles to protect from injury and infection. Lastly, this section of the course will aim to raise your awareness of mental health, dementia and learning disabilities, by providing definitions and specific types to look out for so that you can respond in the most appropriate way.

Learning outcomes

By completing this section and the associated quiz, you will be able to:

  • explain why it is important to respect privacy and dignity in personalised care

  • demonstrate awareness of health and safety regulations at work.

1 Privacy and dignity

In order to deliver good healthcare and support, you must practise two important values: privacy, which means giving someone space where and when they need it, and dignity, which means focusing on the value of every individual. To achieve this you must respect their views, choices and decisions; enable them to be as independent as possible; not make assumptions about how they want to be treated; always work with care and compassion; and­ communicate as directly as you can with them.

In the next audio clip you can clearly hear how much Gail (a healthcare assistant) loves her job, and how she always works with utmost compassion for her patients.

Download this audio clip.Audio player: A healthcare assistant who loves her job
Skip transcript: A healthcare assistant who loves her job

Transcript: A healthcare assistant who loves her job

Ooh I love everything about it ̶ I absolutely adore my job!
There’s not a day that I get up that I feel that I don’t want to go to work.
Even when I know that it’s going to be a really heavy day, or even if I’ve had a bad day the day before, I just adore my job!
I adore caring for patients ̶ I wouldn’t want to do anything else!
End transcript: A healthcare assistant who loves her job
A healthcare assistant who loves her job
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You should always provide personalised care and support that puts an individual at the centre of their care. When you first meet a new patient you should tell them your name and what your role is, and ask them what they want you to call them. Becoming ill usually has an adverse effect on people, whatever their age or background. Patients are likely to be worried about the unknown, so remember that your patient may well be experiencing fear of what lies ahead, and applying these values will go some way to reassuring them and enable them to be as independent as possible (Skills for Care, 2015, p. 2).

Good personal hygiene is an important part of maintaining dignity. Providing intimate care can be a particular challenge for newer healthcare assistants. Bodily functions like washing, dressing and toileting are normally kept very private, and might seem difficult because of cultural or personal background, gender issues and social awkwardness. Most inpatients expect to maintain their normal standards of hygiene – and this should be recorded on their care plan. You should always enable the patients to do as much as possible for themselves, but they may need help to wash and you should be aware that they may be feeling embarrassed or humiliated by being needy in this way. Whether using the bathroom or washing a patient in bed, you will need to ensure the water temperature and depth of the bath water are appropriate, and whilst making sure the person’s dignity is protected, end up with them being clean and refreshed. Careful attention to cleanliness of the mouth and feet is also important, by giving attention to these details it shows a patient that you are really doing your best to make them as comfortable as you can.

Described image
Figure 1 Bathing someone is an intimate task which falls outside the usual social conventions

Activity 1

Timing: Allow about 15 minutes
By signing in and enrolling on this course you can view and complete all activities within the course, track your progress in My OpenLearn Create. and when you have completed a course, you can download and print a free Statement of Participation - which you can use to demonstrate your learning.

2 Fluids and nutrition

According to the UK Food Standards Agency (FSA), a normal balanced diet should include about one-third fruit and vegetables, and one-third bread, rice, potatoes, pasta and other starchy foods (carbohydrates). The remaining third of the diet should be made up of about equal quantities of meat, fish, eggs and beans (sources of protein) and of milk and dairy foods, with ideally only a small amount of foods and drinks that are high in fat and/or sugar. This is illustrated in the FSA’s ῾eatwell plate᾿ (Brown, 2010).

Described image
Figure 2 The Food Standards Agency's 'eatwell plate' (FSA, 2010)

People who are ill particularly need fluids and nutrition to help them get better, and as a healthcare assistant maintaining appropriate levels of these in accordance with patients’ care plans will form a major part of your day-to-day work. Caring for patients who find eating and drinking difficult can however pose a big challenge for healthcare staff, and recent reports have shown evidence of severe problems in this area.

Nutrition is more than calories; our diets must be balanced and contain a range of vital nutrients which are important to remember. Some medical conditions will require a diet which is high or low in some of them. These nutrients include:

  • carbohydrates for energy
  • protein for body repair
  • fibre to help our digestion and remove waste products
  • minerals for our bones, teeth, blood and nerves;
  • vitamins to regulate many of the body’s systems and functions (OpenLearn, 2011).

It might seem that patients in hospital would need less food than normal, because they’re less active, and this is true for some but not all. Many people are underweight when they come for treatment or admitted to hospital and need building up, whereas other people with excess weight may be encouraged to lose some pounds, for example, if they have heart disease or arthritis. Patients may need a full diet or a light diet, high calorie or low fat, or low carbohydrate if they are diabetic, and all food requirements will form part of their care plan once an assessment has been made about their nutrition and hydration. The healthcare assistant might be required to help patients choose their meals from a menu, and in other cases make appropriate choices on their behalf. It would also be an important part of your role to observe any ‘nil by mouth’ instruction, for example, for patients going to the operating theatre.

It is essential that patients maintain a good level of fluid intake (hydration). Water is the most important aspect of our diet because we can’t manage without daily supplies, and fluid losses must be replaced quickly to avoid long-term damage, for example, to the brain and vital organs. The body only has a small reserve of water, and a lack of liquid intake (dehydration) results in weakness, headaches, tiredness and loss of concentration, followed by collapse and eventually death. Water losses through urine, from the skin, from breath and in faeces average about two litres per day, and they must be replaced (OpenLearn, 2016).

You may be aware of instances where patients did not receive enough hydration or nutrition which can result in devastating results:

  • 'Dehydration contributes to the death of more than 800 hospital patients every year. Another 300 die malnourished̓' (Daily Mail, 2011)
  • Lydia Spilner (100 years old) passed away from renal failure caused by dehydration (The Guardian, 2013).

Activity 2

Timing: Allow about 15 minutes
By signing in and enrolling on this course you can view and complete all activities within the course, track your progress in My OpenLearn Create. and when you have completed a course, you can download and print a free Statement of Participation - which you can use to demonstrate your learning.

(Adapted from Skills for Care (2015b) Workbook 8, Fluids and Nutrition)

Described image
Figure 3 Hospital food needs to be in accordance with the patient’s assessed care plan

Activity 3

Timing: Allow about 15 minutes

Listen to the next audio podcast about a lady living with a visual impairment. She talks about the support she needed with eating and drinking.

Having listened to the audio podcast, write down some notes about how you would encourage a patient with a visual impairment to eat and drink.

[This audio is provided for use within the course only.]

Download this audio clip.Audio player: Support with eating and drinking
Skip transcript: Support with eating and drinking

Transcript: Support with eating and drinking

Eating and drinking in an institutional environment can be quite traumatic. When somebody has got an impairment such as MS with visual impairment as well, you don’t want to eat, you haven’t got the enthusiasm to eat, you don’t want to enjoy your food. But on top of that you also have these physical difficulties that you have to deal with. It can be that visually you can’t actually see the food on your plate in which case you would need somebody to tell you what the food is, where it is positioned on the plate using perhaps a clock face for that. Using cutlery can be quite difficult also, you need to know where the cutlery is, perhaps somebody needs to put it into your hand.
Getting the food from the plate to your mouth is very, very difficult when you haven’t got full control of your hands. I absolutely hated somebody feeding me, I would rather not eat than have somebody feed me, I’d rather not do that and they did leave me for a couple of days really to see how I went. I was just eating finger food but I wouldn’t eat properly because I couldn’t bear for somebody to feed me. Now that's a difficulty somebody would have to have help with, to overcome those things, and that takes a lot of psychological support there. Everybody is different, everybody will deal with that in a different way and it is for each individual nurse to get to know the patient that she’s with.
End transcript: Support with eating and drinking
Support with eating and drinking
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You might have said that you need to know your patient as an individual so that you’d be aware if any psychological issues are preventing them from eating (e.g. loss of dignity and independence at needing to be fed by someone else, or feeling depressed and getting no enjoyment from food), or whether the issues are practical and they physically can’t see the food (the lady speaking describes the importance of a healthcare assistant explaining what types of food are on the plate, and their positioning using a clock-face approach.) Or if she cannot see where the cutlery is you would need to hand it to her. Also she might lack the strength to lift the spoon to her mouth or simply have no appetite.

It is very important as a healthcare assistant to understand what a vital role fluids and nutrition play in patient care and recovery: wherever you work, and so you are likely to be involved in assisting patients with food and hydration each and every day.

3 Health and safety in your workplace

The Health and Safety Executive (HSE) requires employers to have a health and safety policy which sets out how they will protect everyone in their workplace, including employees, visitors, contractors and any individuals who access services. Your awareness and practice of health and safety will contribute to a safety culture at work. Accidents have causes, and steps must be taken to prevent them otherwise accidents will continue to happen.

In Section 2 you were introduced to the '6 Cs' set in place by NHS England (2012): Care, Compassion, Competence, Communication, Courage and Commitment. Competence ensures that you are keeping the individuals you support as safe as possible; only undertaking certain activities once you are competent to do so. Your workplace will have Health and Safety Representatives who are the key 'watchdog' on behalf of workers to ensure employers provide a safe and healthy workplace. Health and Safety Representatives have a legal right to carry out regular inspections and to be consulted by the employer over risk assessments and accidents or incidents at work.

The Health and Safety Executive identifies a number of health and safety risks for workers. They include:

  • slips and trips in the physical environment caused by uneven floors, spilled liquids, poorly lit or unlit areas, trailing cables and wires, and so on
  • musculoskeletal disorders, that is, sprains, strains and pains from lifting, carrying, pushing, pulling, reaching, repetitive movements, and so on
  • stress, for example, from too much work, too many demands, conflicting demands or excessive pressure of any kind.
Described image
Figure 4 The physical environment can cause slips and trips (left); activities at work can cause musculoskeletal disorders (centre); people can experience work-induced stress (right)

Now you can listen to Gail talking about some real examples of health and safety in the workplace, and what sort of incidents or accidents might occur.

Download this audio clip.Audio player: Health and safety on the ward
Skip transcript: Health and safety on the ward

Transcript: Health and safety on the ward

Health and safety is ongoing, daily, all through the day.
You have to make sure that you are working in a safe environment for your patients and for the staff that are on with you, so you are always looking, always making yourself aware of what could happen – that’s the key – what could happen. If you see something lying on the floor, a patient could slip on that – you pick it up, you deal with it. If there’s a wire on the floor, they could trip over it. If the patient doesn’t have any footwear on, they could slip. All the day, all the time that you are looking for patients, health and safety is on your mind, you’re looking around at things, you’re making sure that the area is safe for that patient – and for yourself!
End transcript: Health and safety on the ward
Health and safety on the ward
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3.1 Infection prevention and control

As a healthcare assistant you must practise in a way that keeps the risk of transferring infection to a minimum, whether from yourself to patients or between patients. Infections and infectious diseases are caused by harmful germs, also called pathogens, such as bacteria and viruses. Most pathogens are so small that they cannot be seen without a microscope, but they are all around us.

There are a number of things you must do to prevent infections from spreading:

  • prepare food safely
  • carry out good hand hygiene
  • make sure all equipment is cleaned properly
  • dispose of waste safely
  • manage laundry safely
  • use personal protective equipment
  • don’t go into work if you have an infectious illness.

Safe food preparation

Micro-organisms can live in food, and certain raw foods will need to be cooked to remove them. Before handling and/or preparing food, you should remove jewellery and wash your hands thoroughly. Equipment should be washed in hot soapy water between uses. Ensure food is cooked thoroughly and that food stored in a fridge is labelled, dated and kept at 5°C. Raw and cooked foods should be prepared separately.­ Check what precautions are taken within your workplace to ensure food poses minimal risk to your patients.

Good hand hygiene

The National Institute for Health and Care Excellence (NICE) describes five points when health and social care workers should clean their hands (NICE, 2012). These are:

  • immediately before every episode of direct patient contact or care, including aseptic [cleaning] procedures
  • immediately after every episode of direct patient contact or care
  • immediately after any exposure to body fluids
  • immediately after any other activity or contact with a patient's surroundings that could potentially result in hands becoming contaminated
  • immediately after removal of gloves.

In addition, NICE (2012) defines an effective handwashing technique as involving the following three stages: ‘preparation, washing and rinsing, and drying. Preparation requires wetting hands under tepid running water before applying liquid soap or an antimicrobial preparation. The handwash solution must come into contact with all of the surfaces of the hand. The hands must be rubbed together vigorously for a minimum of 10–15 seconds, paying particular attention to the tips of the fingers, the thumbs and the areas between the fingers. Hands should be rinsed thoroughly before drying with good quality paper towels.’

Described image
Figure 5 Frequently missed areas of hand washing

When hand-washing you should remove your wristwatch and any jewellery on your hands and lower arms, and wash right up to your elbows, paying particular attention to your thumbs and the space between your fingers, areas which are commonly missed. It is also important to ensure that fingernails are clean (without nail varnish) and kept short. Remember to make use of alcohol gels supplied within your setting, and to cover any cuts you have on your hands with waterproof dressings to avoid cross-infection.

Safe disposal of waste

Clinical waste is any waste which consists of:

  • human or animal tissue
  • blood or other body fluids or excretions
  • drugs or other pharmaceutical products
  • swabs or dressings
  • syringes, needles, blades (stitch removers) or other sharp instruments

Any of these could cause harm to a person coming into contact with it, and so hazardous waste must be disposed of in a way that avoids any danger or harm to yourself or other members of staff. Your workplace will have a policy about this.

Described image
Figure 6 Special bins are provided for clinical waste in healthcare settings (left; this one shows the international symbol for biological hazard); sharps boxes are also provided for the safe disposal of sharp instruments (right)

Safe management of laundry

Linen that comes into contact with workers or individuals can become contaminated with harmful micro-organisms and should be washed separately from other items. Soiling is likely to include blood and tissue, sputum (a mixture of saliva and mucus), urine, vomit and faeces. Personal protective equipment (PPE) must be worn when handling infected linen as it can transfer germs to skin and clothing. Uniforms or work clothing should be changed daily and washed on a hot wash, then tumble-dried or hot ironed, to kill any bacteria present.

Correct use of personal protective equipment (PPE)

The most common PPE you will use as a healthcare assistant are disposable aprons, gloves and masks, all of which will be for single-use only. Disposable aprons protect clothing and uniforms from contamination from blood and body fluids, and you should be issued with enough uniforms for regular changing. Gloves play an important role in protecting workers from exposure to blood-borne viruses, especially where there is a risk of injury such as a puncture wound with contaminated sharps, abrasions or cuts. Masks protect you from breathing in harmful micro-organisms, and eye protection and face shields should be worn if there is a risk of being splashed with body fluids.

Described image
Figure 7 Personal protective equipment will protect you from contamination from blood and other body fluids
Activity 4
Timing: Allow about 10 minutes

The law says that individuals should be provided with the correct materials and equipment to protect them from injury and, as far as possible, from the risk of infection while at work. If appropriate, think about occasions when you have had to wear or use PPE at work. Write down in the space below what type it was and why you had to use it.

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If you already work as a healthcare assistant, there must be numerous times you’ve had to wear PPE: for example disposable aprons when bathing a patient, gloves when changing dressings and masks for surgical procedures. What does it feel like to wear PPE, and how does it make patients feel when cared for by someone wearing it?

Infectious illness

If you have cold or flu symptoms (such as coughing or runny nose), an upset stomach or skin infections, you should speak to your manager before reporting for work. If you have diarrhoea or vomiting you should not attend work until you have been free from symptoms for 48 hours.

Good hygiene is important for everybody, but as a healthcare assistant you have a duty to adopt these safe measures for your own and others’ safety.

4 Basic life support

The principles of basic life support, or first aid, are to save life by removing danger, to treat urgent symptoms and to prevent extension of injuries. You also need to avoid doing harm by carrying out treatment which you are not trained to do. Your employer should provide basic life support training. All workplaces will have a health and safety procedure to outline what to do in an emergency, and you must ensure that you are familiar with it. You must also be familiar with your patients’ care plan, for example if they are known to have any condition that could lead to sudden illness (such as a diabetic coma, or an epileptic fit), and how you should respond.

Described image
Figure 8 Putting a casualty into the recovery position

5 Awareness of mental health, dementia and learning disability

Around one in four adults has at least one mental health need at any time, and in the next 20 years the number of British people expected to suffer from dementia will grow by 40 per cent. Even though you might not be working in a setting specifically caring for people with mental health conditions, dementia and learning disabilities, it is still important to have some awareness of the signs and symptoms. This will help you to show compassion and care when you observe any behaviour that seems unusual or difficult to understand, and to be aware of the need to consult more experienced staff about behaviours if necessary.

Activity 5

Timing: Allow about 30 minutes

The next video will raise your awareness of the needs of people with dementia. It explains certain features of the public space of a residential home especially designed for people with dementia. As you watch it, write down any points about the design that make life easier for the residents.

[This video is provided for use within the course only.]

Download this video clip.Video player: The Lodge: public space
Skip transcript: The Lodge: public space

Transcript: The Lodge: public space

The Lodge is a purpose-built residential and nursing home, designed for dementia care.

Lorraine Haining, Head of Dementia Services, The Lodge
The main feature really is the shape of the building. It’s been built in a triangular shape so that it offers people the opportunity to walk right through the building. In the centre of our triangle we have a fantastic open plan garden space which is very secure, but it also offers people the opportunity to go out into the garden and use it independently. We have two communities on our ground floor and two communities on our upper floor, and in the centre of that we have a place where everybody comes together, called the Market Square, and that’s really about people joining together to enjoy life and, you know, to occupy themselves.

Wide, well-lit corridors are central to the dementia-friendly design.

We try to use natural light where we can. All round the outside of the building the windows are down to the floor so that, you know, anything that comes through the daylight is the best that we can get it, but the corridors down the middle of the communities don’t have any natural light, but we have them very well lit so that people can see, you know, where they’re going and they can see what’s around them, if you like. The space in the corridors as well, there’s sometimes they’re eight feet wide so it allows people to pass without any interactions. People often have spatial awareness issues that are in our nursing communities so they might not move out of the way when somebody comes, or they might walk into people so, because of the space there, we avoid most of those conflicts.
Lucy Ewbank, Care Assistant
When a resident gets agitated we often take them down the corridors because it’s a quiet place usually, you know just to have a walk down, and they have a sit down where like the birds are, and just sit in a different room. And it’s more quiet, and you can talk to them more easily if you just take them out of the noise and just sit down them somewhere quiet. It’s so much better to just get through to them and calm them down, and then take them back and they’re so much more relaxed.
Lorraine Haining, Head of Dementia Services, The Lodge
We’ve tried to go for plain coloured carpets, we’ve not got anything that’s got a pattern on it, and we’ve tried to run that through the building, you know, particularly in the communal areas. We have gone for some wooden flooring in the dining area, really for cleanliness reasons, and we’ve tried to minimise the connection between those two. We had silver gripper bars originally separating the two areas. However they were actually, people were finding them quite a hazard really. People were stepping over them, thinking it was a step up, so we actually did a little bit of research and we found that the gold-coloured gripper bars were less reflective, so we’ve actually replaced them, and people are having less problems with that. We very rarely find people trying to step up over it now. Although we have open plan areas each space is very distinct so you still know it’s a dining room, you still know it’s a lounge, you still know it’s an activity area. There are open plan book spaces between each area to make it distinct, but that then offers cues to people who are maybe sitting in the lounge, they see something happening in the activity area, and then they can actually, that draws them into the activities. So people actually can see all around them what’s happening.
Lucy Ewbank, Care Assistant
It’s brilliant to see what’s going on around you, and to make sure that, you know, the residents are safe. We can look after one resident but while we’re looking after one we can keep an eye on the rest of them, so that’s brilliant.
Lorraine Haining, Head of Dementia Services, The Lodge
There is some evidence to show that people with dementia don’t do well in an enclosed space with closed doors ‘cos they don’t always get up and look out, whereas if you actually have an open plan space people will actually get up and move into areas. It’s like visual cues so that they actually engage and interact with what’s happening in the environment.

Good design is not only about continuity, it’s also about contrast.

Lorraine Haining, Head of Dementia Services, The Lodge
Any toilet area in the whole of The Lodge has a bright yellow door. It’s just a colour cue that we find actually helps quite a lot of people with dementia. It doesn’t work for everybody but it does work for quite a few people, and we find it maintains independence and it also preserves dignity 'cos people can then find a toilet quite easy. In relation to doors that we don’t want people to use, like the sluice, we colour them the same as the natural walls that so it doesn’t draw people towards that. Everybody has their own front door, just like in an apartment block really. What we’ve done is we’ve sourced a different colour for every single apartment door in the building, and that was no mean feat. They also have a number plate on it that’s easy to see, it stands out, and some people have also, they’ve got little way-finders so they have little pots or things outside their front door, like you would have at home. When they see the little pot or the umbrella stand they remember that that’s where they live.
Lucy Ewbank, Care Assistant
For the residents to find their own way to their apartment is really good because their independence is boosted again, you know. They found their own room with their own furniture, with their own toiletries and stuff, their own clothes.
End transcript: The Lodge: public space
The Lodge: public space
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The building design is triangular and is based on evidence from research that people with dementia don’t do well in closed spaces, therefore it has features such as wide and well lit corridors which are a good place to walk if a resident is agitated, and in the centre is an open-plan garden space. To help the residents recognise rooms, the toilet doors are all painted bright yellow but all of their front doors are painted different colours. The dining area has a wooden floor and the carpets are plainly coloured without patterns.

The market square is good for people getting together and the whole area gives greater independence for residents, but is designed in such a way so that staff can still keep an eye on them.

The three most common types of mental health problem that you might encounter in your role are:

  1. depression: a common mental disorder that causes people to experience depressed mood, loss of interest or pleasure, feelings of guilt or low self-worth, disturbed sleep or appetite, low energy, and poor concentration, which can be mild or very severe
  2. anxiety: when people cannot control their worries
  3. dementia: a decline in mental ability which affects memory, thinking, problem-solving, concentration and perception. This includes Alzheimer’s disease and vascular dementia.

You are probably less likely to encounter psychosis, which is when a person interprets events differently from those around them, including experiencing hallucinations, delusions or flight of ideas (MIND, 2015). It is less common and might be part of bipolar disorder (a mood disorder also known as manic depression) or schizophrenia (a psychotic disorder where people interpret reality abnormally). You might also meet patients who have a learning disability, which is where people have a significantly reduced ability to understand new or complex information and to learn new skills (Department of Health, 2001).

If you think that someone is developing symptoms of a mental health problem or dementia, or if you think that the support needs associated with their learning disability need reassessing, you should record this information and pass it on. Who you inform and how will depend on your workplace guidelines and your role. For more information on mental health, dementia or end of life care, visit the short course for carers entitled ‘Caring for adults’.

Case study: Lynne

Lynne has been managed by mental health services for many years with a diagnosis of bipolar disorder, and it has been extremely important to her to have access to the right professionals and support throughout this time. She has been fortunate in having a consistent social worker contact to help her through, who stays in touch with her on a regular three-weekly basis. They have grown to know each other well and have developed a supportive relationship. A similarly supportive relationship with her consultant has allowed for consistency of care and an understanding of her history. Lynne says that maintaining a line between the professional and patient, whilst having mutual respect and understanding of each other has been an important feature of her care. Lynne also described being treated with dignity and being allowed to grow, rather than feeling restricted by her mental health issues. During one of her bouts in hospital with depression she gained great confidence from leading a group. This is a good example of a long-term mental illness being managed effectively whilst living largely in the community through person-centred care.

What you have learned in this section

  • You should always provide personalised care with due attention to the patient’s privacy and dignity.
  • Fluids and nutrition will form a major part of your day-to-day work and some individuals might experience difficulties in eating or drinking without help.
  • You must observe various health and safety regulations in your workplace including how to prevent infection.
  • It is helpful in your role to understand the basics of mental health conditions, dementia and learning disabilities.

Further information (optional)

If you are interested in learning more about some of the mental health issues described here, the following free course is available on OpenLearn: ‘Understanding depression and anxiety

For more information on mental health, dementia or end of life care, visit the short course for carers entitled ‘Caring for Adults’.

Section 3 quiz

Well done, you have now reached the end of Section 3 of the Introducing practical healthcare, and it is time to attempt the assessment questions. This is designed to be a fun activity to help consolidate your learning.

There are only five questions, and if you get at least four correct answers you will be able to download your badge for the ‘Your healthcare practice’ section (plus you get more than one try!).

If you are studying this course using one of the alternative formats, please note that you will need to go online to take this quiz.

I’ve finished this section. What next?

You can now choose to move on to Section 4, Duty of care, or to one of the other sections so you can continue collecting your badges.

If you feel that you’ve now got what you need from the course and don’t wish to attempt the quiz or continue collecting your badges, please visit the Taking my learning further section, where you can reflect on what you have learned and find suggestions of further learning opportunities.

We would love to know what you thought of the course and how you plan to use what you have learned. Your feedback is anonymous and will help us to improve our offer.


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Daily Mail (2011). 'Elderly patients dying of thirst: Doctors forced to prescribe drinking water to keep the old alive, reveals devastating report on hospital care' [Online]. Available at health/ article-1390925/ Elderly-patients-dying-thirst-Doctors-forced-prescribe-drinking-water-old-alive-reveals-devastating-report-hospital-care.html (Accessed 7 December 2015). (2015). Improper Hand Washing. [Online]. Available at uk/ learning-zone/ handwashing-technique/ poor-hand-washing (Accessed 7 December 2015).
Department of Health. (2001). Valuing People: a new strategy for learning disability for the 21st Century. London: Department of Health. [Online]. Available at government/ uploads/ system/ uploads/ attachment_data/ file/ 250877/ 5086.pdf (Accessed 7 December 2015).
The Guardian. (2013). 'Hospital apologises after 100-year-old woman dies of dehydration'. [Online]. Available at society/ 2013/ jun/ 05/ hospital-apologises-woman-dies-dehydration (Accessed 7 December 2015).
MIND. (2015). Psychotic experiences. [Online]. Available at information-support/ types-of-mental-health-problems/ psychosis/ about-psychosis/ ?o=6264#.Vk3b5ksny00 (Accessed 7 December 2015).
NHS England. (2012). Our Culture of Compassionate Care. Redditch: NHS England. [Online]. Available at 6cs/ wp-content/ uploads/ sites/ 25/ 2015/ 03/ introducing-the-6cs.pdf (Accessed 7 December 2015).
NICE (2012). Healthcare-associated infections: prevention and control in primary and community care. [Online] Available at guidance/ cg139/ chapter/ guidance (Accessed 29 January 2016).
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This free course was written by Joanne Thomas (consultant for the Open University) and Emma Lipscombe (Learning and Workforce Development Officer for UNISON), with contributions from Ruth Beretta (staff tutor for the Open University).

Except for third party materials and otherwise stated (see terms and conditions), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Every effort has been made to contact copyright owners. If any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.


Figure 1: © Ace Stock Ltd/Alamy

Figure 2: Food Standards Agency (

Figure 3: © Nano/

Figure 4: (left) ©; (centre) ©; (right) ©

Figure 5: © unknown

Figure 6: (left) © dblight/; (right) © David FR/

Figure 7: © sturti/

Figure 8: © highway starz-photography/


‘A healthcare assistant who loves her job’ including transcript: courtesy Unison (

‘A day in the life of a hospital ward: working with patients’ including transcript: © The Open University

‘Support with eating and drinking’ including transcript: © The Open University

‘Health and Safety on the ward’ including transcript: courtesy Unison (


Video ‘The Lodge: public space’ including transcript: © The Open University