6 Deployment and integration

Whatever tool you choose (off the shelf, in-house or bespoke), staff will need training on how to use it, how to prompt it and a clear articulation of how it benefits them and their work.

There needs to be a data management plan to clearly define what data can be inputted into the tool considering both legal and ethical constraints. There should be a process for checking and verifying outputs for accuracy, reliability and liability.

When introducing any new technology, it is essential to adopt an incremental rollout strategy. Start small – with pilot projects – to evaluate the tool’s effectiveness before committing to a large-scale implementation. Pilots help surface important insights, but it’s also important to assess whether a demo or pilot model can produce reliable results at scale. Some tools perform well in controlled settings, only for quality to deteriorate once deployed more broadly.

For example, research by Magesh et al. (2024) found that LexisNexis’s Lexis+ AI answered 65% of legal queries accurately, while Westlaw’s AI-Assisted tool achieved a 42% accuracy rate. Both are custom-built tools designed for legal research. These findings highlight the importance of defining acceptable accuracy thresholds for GenAI tools in your own organisation and putting review mechanisms in place to regularly assess their outputs.

As adoption increases, so too can the risk of complacency—where users begin to rely too heavily on GenAI outputs without applying critical oversight. Ongoing training and regular checks are vital to maintain high standards and ethical use. It is also crucial to think about integration: how the GenAI tool will fit into your existing systems and workflows. Seamless integration can enhance productivity; poor integration can create friction and confusion.

Finally, consider transparency with clients. Clients should be informed when and how GenAI tools are being used in your work. Clear communication builds trust and supports ethical implementation. Ultimately, both the tool and its usage must be continually monitored and evaluated. A strong implementation strategy includes not only testing and deployment, but also long-term oversight to ensure the technology remains effective, accurate and aligned with your organisation’s goals.