7 Monitoring and evaluation

GenAI tools need to be continuously monitored to ensure their use remains relevant, reliable and aligned with the organisation’s strategy. Feedback channels should be in place to provide feedback on the tool’s performance, response quality, ethical compliance and user satisfaction. 

There should be a lifecycle management process in place, which is an integrated system of people, tools and processes that supervise the tool or model from initial planning, development, testing, deployment, maintenance and eventual de-commissioning.

To learn more about application lifecycle management, read this article [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] and watch this video.