8 Conclusion

This course has explored potential use cases for GenAI, and we hope it has provided some insights into how AI tools might be adopted.

The second course, Skills and strategies for using Generative AI, explored skills and strategies for GenAI and when it comes to thinking about use cases the importance of playing with tools cannot be overstated.

It is essential to encourage people in your organisation to play with the tools to develop skills. Playing with these tools allows individuals to explore their capabilities, understand their limitations, and discover innovative ways to leverage them. This hands-on approach fosters creativity and problem-solving skills.

Although GenAI has the potential to transform the workplace, it is important to remember that skills like critical thinking, empathy, creativity, and collaboration are becoming increasingly valuable because AI cannot replicate them (Randa, 2024).

Rather than viewing AI as a replacement for humans, the better model is augmented intelligence – AI that enhances rather than substitutes human input. The World Economic Forum (2025) stresses that uniquely human skills must be developed in tandem with technological adoption to avoid skill gaps and displacement.

If AI takes over routine cognitive work, the competitive edge will shift toward emotional intelligence, communication, and ethical reasoning, which is discussed in further detail in the eighth course, Preparing for tomorrow: horizon scanning and AI literacy.

In the next course, you will explore Responsible and Ethical use of Generative AI.