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Course

Communication and Being First Contact

Free statement of participation on completion

Communication and Being First Contact

About this course

  • 2 hours study
  • Level 1: Introductory

Ratings

4.4 out of 5 stars

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You can start learning at any time. By signing up and enrolling you can track your progress and earn a Statement of Participation upon completion, all for free.

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    • General

  • Course learning outcomes

    After completing this course you should gain the skills and knowledge required to:

    • greet clients and share information.
    • Respond to clients needs
    • work under limited supervision
    • respond to clients under stress in a calm manner
    • collect necessary information according to the organizations requirements

  • Course dates:

    First Published 15/04/2021.

Course content

Below is the course content. You can click on any section here and it will take you through to this section of the course.
  • ExpandIntroduction

  • ExpandCommunication Skills

  • ExpandRecognising situations beyond the scope of your role.

  • ExpandProvide relevant information

  • ExpandHas the needs of the client been met?

  • ExpandSome techniques to use when assisting others

  • ExpandConclusion

  • ExpandReferences

Course Reviews

5 Ratings

5 reviews for this course

This course is rated 4.4

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Course reviews

  • Zoey Brien

    Zoey Brien16 April 2021 1:26

    very well written. easy to understand.

  • Lesley Dickinson

    Lesley Dickinson8 April 2021 5:10

    Great reading content.

  • Kristal Martin

    Recommended

    Kristal Martin24 March 2021 9:49

    The information within this course is concise and to the point. I have learnt many hints and tips on how to help refer clients, deescalate possible volatile scenarios as well as how to communicate more effectively. Communication and Being First Contact offers all that the title suggests, it is evident that the creator has extensive practical knowledge of the content therein. I would recommend this course to anyone in a front of desk position, especially those in community service roles.

More reviews

5 reviews

About this course

  • 2 hours study
  • Level 1: Introductory

Ratings

4.4 out of 5 stars

Sign up to get more

You can start learning at any time. By signing up and enrolling you can track your progress and earn a Statement of Participation upon completion, all for free.

View this course

Sign up to get more

Course rewards

  • Free Statement of Participation on completion of these courses.