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Course

Communication and Being First Contact

Free statement of participation on completion

Communication and Being First Contact

About this course

  • 2 hours study
  • Level 1: Introductory

Ratings

4 out of 5 stars

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You can start learning at any time. By signing up and enrolling you can track your progress and earn a Statement of Participation upon completion, all for free.

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    • General

  • Course learning outcomes

    After completing this course you should gain the skills and knowledge required to:

    • greet clients and share information.
    • Respond to clients needs
    • work under limited supervision
    • respond to clients under stress in a calm manner
    • collect necessary information according to the organizations requirements

  • Course dates:

    First Published 15/04/2021.

Course content

Below is the course content. You can click on any section here and it will take you through to this section of the course.
  • ExpandIntroduction

  • ExpandCommunication Skills

  • ExpandRecognising situations beyond the scope of your role.

  • ExpandProvide relevant information

  • ExpandHas the needs of the client been met?

  • ExpandSome techniques to use when assisting others

  • ExpandConclusion

  • ExpandReferences

Course Reviews

7 Ratings

8 reviews for this course

This course is rated 4

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Course reviews

  • Kerrie Boyle

    Communication

    Kerrie Boyle30 April 2021 1:56

    I thought the course was helpful and the information was well presented.

  • Morag Oliver

    Communication

    Morag Oliver20 April 2021 4:53

    I did this course and found it be very helpful in knowing how to conduct myself when working in a front line situation.

  • Lynne Blair

    Lynne Blair20 April 2021 3:01

    This course was very informative and enlightning

More reviews

8 reviews

About this course

  • 2 hours study
  • Level 1: Introductory

Ratings

4 out of 5 stars

Sign up to get more

You can start learning at any time. By signing up and enrolling you can track your progress and earn a Statement of Participation upon completion, all for free.

View this course

Sign up to get more

Course rewards

  • Free Statement of Participation on completion of these courses.