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9 Conclusion

9 Conclusion

The aim of this CPD course was to support counsellors and psychotherapists to work online during the coronavirus. Now that you have completed the course you will:

  • understand the range of technology-based counselling types
  • be aware of key technological, legal, ethical and clinical considerations for safe and effective online counselling
  • have sound knowledge and critical understanding of key concepts relevant to online counselling
  • have reflected on the meaning of your own opinions, experiences and use of digital communication technologies in terms of online counselling practice.

Here’s a final comment from Fiona Ballantine-Dykes, Deputy CEO of BACP:

Download this video clip.Video player: fiona_conclusion_video.mp4
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We hope that at the end of the course, you feel more confident about your ability to engage in online counselling safely and effectively. We also hope you’re in a better place to make judgments about whether it might be better not to engage in this way. We know you’ll make those decisions carefully, holding the best interests of your clients in mind, and recognising the quite extraordinary circumstances that we’re in.
The World Health Organization recognises that online counselling approaches – whether videoconferencing, audio, text-based – all provide a critical medium for offering ongoing mental health support at a time when face-to-face work may not be possible. We’re very proud of all our counsellors and psychotherapists who have responded to this time of need and wish you well.
End transcript
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The document that Fiona refers to is the WHO’s Interim Briefing Note on mental health in the coronavirus pandemic.

Further resources

BACP resources for working online

BACP has a page of online resources. Among other things, it includes links to:

This resource list will continue to be added to, so it may be useful to keep checking it.

There is also an example client information sheet if you’re going to use Zoom for online counselling.

You may be interested in finding out more about what ways, other than counselling, that counsellors can support clients online. (At the time of publication [April 2020] it’s the third question down on this page of BACP’s website.) As well as BACP’s own advice, there are suggested online support forums and YouTube content.

BACP on OpenLearn

BACP has partnered with OpenLearn to provide their members with access to a curated range of free business training courses.

A selection of courses covering, among others, business and entrepreneurship, finance and accounting, human resources, marketing and communication and management and leadership can be found on this page. There are also links to a selection of our Badged Open Courses.


The Association for Counselling and Therapy Online (ACTO) is the main UK body for counsellors and psychotherapists providing online therapy. The site provides a list of ACTO-accredited training programmes, along with blogs and information about how to engage in online counselling safely and effectively.

GDPR resources

BACP has created a detailed report to help you find out more about how General Data Protection Regulation (GDPR) affects counsellors.

The Information Commissioner’s Office has special advice on data protection that acknowledges the need for some flexibility in the current context.

Privacy 4 Therapists is a commercial company that offers data security services to therapists. The company provides a free webinar on GDPR and issues related to data security for counsellors and psychotherapists.

COVID-19 and mental health resources

The NHS has created a list of things to help you take care of your mental health and wellbeing during times of uncertainty. You may also find it useful to look at the WHO’s self-care tips.

A more comprehensive overview on mental health is provided by the Inter-Agency Standing Committee’s (IASC’s) Interim Briefing Note, Addressing Mental Health and Psychosocial Aspects of COVID-19 Outbreak. Note that this is due to be updated regularly: at the time of publication (April 2020) the latest version of the note available was version 1.5.


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This course was written by Dr Naomi Moller and Dr Andreas Vossler.

Except for third party materials and otherwise stated (see terms and conditions), this content is made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 Licence.

The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:


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Activity 20: Jordan Dunbar (2019) File on 4: The Therapy Business, 24 September. © BBC

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Courtesy of Fiona Ballantine-Dykes, Sally Brown, Jo Langston and Sarah Worley James. All contributors are speaking from their professional opinions and experience, not on behalf of any company or organisation.

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