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Owain Smolovic Jones
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Post 1

20 October 2016, 4:33 PM Edited by Matthew Driver on 21 October 2016, 9:15 AM

Week 3, Activity 6 Reimagining your leaders

Try to finish and embellish upon the following sentence:

‘My ideal leader in the voluntary sector would …  ‘

Justify your answer and provide some concrete examples of the kinds of things your symbolic leader would do: how would these characteristics manifest? You can even give your ideal leader a fictionalised name if you like.

After reflecting on your answer, please use this forum to ask at least two of your fellow learners some questions about their leaders. How would their symbolic leader handle a particular kind of meeting, or tricky conversation with a funder, for example?


Claire Cochrane Post 2 in reply to 1

16 November 2016, 8:58 PM

My ideal leader in the voluntary sector would not lead alone.

My leader is called Zorb and he/she involves it's team in all discussions about the direction of the organisation and the delivery of the mission, vision etc.

Zorb is in charge of directing an arts organisation and in lieu of applying for three-year funding and submitting a binding 3 year business plan that the team will have to deliver he/she will:

Have one-to-one meetings with heads of departments to ask:

  • What is achievable in terms of delivery?
  • What areas they would like to develop?
This utilises staff expertise and gives them a platform to express concerns as well as provide leadership by steering an area of development.

Hold team meetings with entire staff team to ask:

  • Each department to present three year objectives and ask for feedback/input
  • Highlight areas of concern from the team

This way the entire workforce will have been part of the three year plan, feel invested and part of the development process therefore more likely to feel engaged with the output in the coming years.

If the funding falls through and the 3 year plan fails to materialise Zorb is not to blame but neither is the team - everybody can look at the wider sector and ask why it wasn't successful.

If the funding comes through and the plan kicks into action there is a feeling that everybody owns it and will work hard to deliver it together.


Kate Martin Post 5 in reply to 2

20 November 2016, 12:45 PM

Zorb sounds great!  How would she/he cope with a decision which needed to be made without wide consultation - for example a restructure/redundancies?

Claire Cochrane Post 9 in reply to 5

24 November 2016, 7:07 PM

I think he/she would then go to the board to consult with them for that kind of decision. However I think transparency and consultation with the team along the way would be required - giving everyone the opportunity to air concerns and put across points of view. Although the team won't have the final say at least they will have been listened to - you never know - someone mgith have a solution that could be presented to the board.

Ruth Leonard Post 22 in reply to 2

28 February 2017, 6:19 PM

I like this :-) how would zorb ensure that the arts org was able to be utilise the experimental end and not just appeal to the masses - and ensure that what they do doesn't can become reductionist - after all; staff will have their basic needs of income security so may adopt group think lowest common denominator tactics

Kirsty Conger Post 28 in reply to 2

5 April 2017, 8:08 AM

Zorb sounds great! How would they manage decision making if there was a clear split within the organisation regarding an issue? Would they make the final decision and would they be accountable for this if it didn't work out? 

James Keyworth Post 42 in reply to 2

22 October 2017, 8:43 AM

Could you tell me where Zorb can be found please? I'd like to work for Zorb!

Victoria Richardson Post 48 in reply to 2

19 March 2018, 1:26 PM

Hi Claire,

How would Zorb respond is one of his/her management team reported that they had a team member who wasn't pulling their weight and was sneaking off in the day to run personal errands?


Thanks

Tori




Caleb Rowan Post 3 in reply to 1

17 November 2016, 11:52 AM

My ideal leader in the voluntary sector would enable others.

During meetings Maxine gets the team to rotate who chairs, and who takes minutes. She contributes the least out of the participants, but when she does it is the insightful comment or suggestions that focuses the discussion and drives it towards well chosen and effective action.

In the end she only occupies the post for 4 years, but people notice a difference about the place. Managers listen and entrust their teams with responsibilities, individuals feel more empowered and valued, and within a few years of her her leaving 3 of her original management team now lead another organisation in much the same style she did and one of them has taken her place.

Kate Martin Post 6 in reply to 3

20 November 2016, 12:51 PM

Hi Caleb - Maxine sounds like a great facilitator and I'm sure her teams would love her, but is she exemplifying leadership?  I have been fortunate enough to work with some people who sound quite like Maxine but I wouldn't hold them in my mind as outstanding leaders - but all a matter of opinion! 

Carol Jacklin-Jarvis Post 7 in reply to 6

21 November 2016, 4:21 PM

It's an interesting idea that good leadership can mean doing a job and then disappearing from view.  A friend of mine recently left the voluntary organization he started.  Those of us who knew him were sad when he left.  But the greatest testimony to his leadership is the way in which the organization continues to run without him, with other staff taking their place in the leadership of continuing projects.

Carol

Darren Smith Post 46 in reply to 7

21 January 2018, 5:41 PM

That must have been an emotional wrench to leave something as precious as a charity they'd founded. I am wondering if there was recognition that everything ultimately runs its course and that goes for people as well? Old problems need new perspective.

Carol Jacklin-Jarvis Post 50 in reply to 46

20 March 2018, 7:42 AM

That's a really interesting question.  I think it is often with hindsight that we see this, but I wonder if we are good at spotting that things need to move on at the time.  Also, it raises the question as to how organisations manage the emotional environment when founder figures move on.

Carol

Stacey Pottinger Post 14 in reply to 3

19 January 2017, 2:24 PM

I think this really challenges a traditional view of leadership which I agree with. I have heard it said before that the best managers who enable their teams to work without them! It smacks of an individual focused on organisational  and cultural change and a very team focused approached to leadership. I can imagine though that Maxine would face numerous challenges to her 'authority' by people used to extremely self-centred styles of leadership.

Nick Kavanagh Post 19 in reply to 3

12 February 2017, 11:07 AM

Hi Caleb

There is a great feel about the charity that Maxine has left behind - at least from within. But what do the beneficiaries think about? Have any results been delivered?

Peta Wilkinson Post 53 in reply to 3

24 May 2018, 2:24 PM

Hi Caleb

Really interesting and many great qualities, I am wondering about Maxine's ability to inspire and drive real change?

Nicola Brooks Post 56 in reply to 3

12 July 2019, 10:42 AM

Maxine sounds great, I'd like to sit down with her and discuss how she empowered her team, what strategies she used to develop their responsibilities (I want to do the same thing, but am cautious about being seen to crassly dump more responsibility and work on people rather than develop them/their role)

My ideal leader would also develop and empower people.  I'm a teacher by my original profession, and know how important it is for learners to recognise their learning and progress, but am struggling to transfer this to staff members seeing their development (both myself and those I seek to develop).  My ideal leader would look to develop existing staff members before recruiting, and bring in people at a lower level (including beneficiaries), e.g. as apprentices, to move through the organisation.  

Carol Jacklin-Jarvis Post 57 in reply to 56

12 July 2019, 1:10 PM




Really interesting to reflect on what makes the difference between leadership that empowers others and leadership that simply dumps responsibilities on others.  Any thoughts out there about what makes this difference?

Kate Martin Post 4 in reply to 1

20 November 2016, 12:40 PM Edited by the author on 20 November 2016, 12:41 PM

My ideal leader in the voluntary sector would:

- have an understanding of the whole organisation, and deference to its success in the widest sense 

My example here would be a fundraiser who has an appointment with a major donor who is likely to wish to restrict their donation.  A poor leader would focus on their need to hit their income target, and wouldn't take the time to understand the services most in need of funding.  They would ask the donor to fund whatever they think would be most attractive to the donor, without considering what the organisation has identified as the most pressing thing for the people it serves.  A good leader would ensure that they fully understand what the organisation needs and take the time to construct a proposal which doesn't divert resources to lower priority projects/services - despite the additional time and stakeholders this would incur.  

- balance passion for the cause and a focus on effective operational approach

Kids Company being a great example - passion is essential in the voluntary sector, but all too frequently it comes at the expense of effective operational management.  Having great affection for your staff is great, but it should not prevent remedial management of poor performing staff or challenges around established practices on expenses etc.  

- be credible and able to influence through articulate, compelling, evidenced argument

Credibility is essential - but means different things to different people and how it manifests would depend on the role that the leader is fulfilling.  What is consistent however is the need to be able to influence people in the 'right way' - ie through the qualities described above, and not through intimidation or hierarchy.  

- be prepared to make difficult decisions and lead the organisation through them

An example might be an organisational restructure.  These are never joyous events - but there could be a significant net benefit to the organisation of taking some difficult decisions.  The avoidance of what could be construed as ruthless corporate behaviours is what attracts some people to the voluntary sector, so leadership in this circumstance can be particularly challenging - but this links back to the first point above and there needs to be constant focus on the core organisational objectives.

- use their team to best effect, asking for advice, understanding the value of challenge and developing those around them

There is a constant need to solve problems, innovate and validate current services/campaigns/projects within the voluntary sector - and a good leader recognises the value of their teams in all of the above.  Colleagues of any level could have critical input that makes the difference between success and failure, and openness is key in unlocking the potential of these discussions.  This also links to ensuring that robust governance structures are in place.  

- understand their role within the organisation and design their ways of working to fulfil it in the most effective way 

An example might be a leader appointed into an operational management role, who has been a subject matter expert to this point in their career.  A good leader would recognise the gaps in their knowledge and the features of their leadership style which could limit their ability to deliver as they need to.  They would then take steps to remedy this - for example perhaps becoming more decisive in their leadership style and slightly less consultative.  

Owain Smolovic Jones Post 8 in reply to 4

23 November 2016, 8:15 AM

Hi Kate.

Your first point about challenging donors is interesting. Do you know of anyone who works in this way?

Owain

Nick Kavanagh Post 17 in reply to 8

12 February 2017, 10:59 AM

I have been aware of examples of it going on over the years even though I have been in finance roles and not necessarily directly involved in them. It usually involves time and effort to engage the donor such that they fully understand things from the point of the view of the key stakeholders - the beneficiaries. It might require some compromise but I completely agree with Kate that this shouldn't be at the expense of the core objectives.

I can think of cases where a donor has come with a "thing" they want to fund and through engagement and discussions this has been moulded into something that works for both the donor and the charity.

Also corporate donors tend to want to get stuck in with participation / and engaging directly with beneficiaries. This may not always be practical for logistical or "safeguarding" reasons - so credible alternatives have to be worked out that continue to engage the company but work for the charity as well.

Genevieve Rudd Post 10 in reply to 1

25 November 2016, 2:41 PM

My ideal leader in the voluntary sector would be willing to support innovation and risk-taking projects alongside the organisations core work which may be of a more 'tried and tested' approach. For example, short-term pilot projects engaging smaller groups of service users would happen regularly. This work would be an experimental space, which would, after staff/service user review, would be integrated into the core work (or not!). It could be funded through smaller short-term grants or, perhaps more fittingly, crowd-funded by the public so that goals could be set which aren't necessarily targeted by grant givers. 

Carol Jacklin-Jarvis Post 11 in reply to 10

29 November 2016, 6:10 PM

Hi Genevieve

Your idea of a balance between experimentation and risk-taking on the one hand and core work on the other is an interesting one.  Is this balance only relevant for those with recognized leadership roles at the 'top' of the organization, or might it be pertinent to people at all levels of an organization?

Carol

Ruth Leonard Post 21 in reply to 11

28 February 2017, 6:08 PM

I like Geneveive's idea too - and think that in a truly innovative organisation the culture would be such that it permeates through the organisation; not just people with certain job titles. reward and recognition would need to be structured to recognise people's desire to change for the better; even if the goals weren't met - success can be measure in other ways such as engaging the wider community. How would you ensure that things didn't happen solely because they were viewed as leader's pet project, though? (something that I have seen happen several painful times!)

Stacey Pottinger Post 13 in reply to 10

19 January 2017, 2:20 PM

I really like this as an example of a good leader. I think it is important that would also offer stability for those who need it, but by offering the chance to change and experiment with pilot projects and new services it allows the organisation to improve abd develop as well.

Stacey Pottinger Post 12 in reply to 1

19 January 2017, 2:18 PM

‘My ideal leader in the voluntary sector would … '

Believe in, and fully understand the aims of the organisation. They would enable the staff to meet their potential within their roles, supporting them to make changes and improvements to their work. They would understand the needs of the charity's beneficiaries/clients and that those needs change over time, or that they may stay the same and so help the staff manage the services to suit this. They would be driven by the needs of the beneficiaries but able to balance to requirement of the funders to meet targets. They would be happy to provide opportunities and responsibility to other team members whilst offering support if necessary.

I consider them as a guide, almost herding the best ideas froward from the group of staff. They would need to be strong in sticking to their beliefs of how they feel the organisation should be led so they don't to resort to dictatorial leadership which would often be considered to exhibit strength.

Carol Jacklin-Jarvis Post 15 in reply to 12

26 January 2017, 8:57 AM

Hi Stacey

I'm interested in your comment that your ideal leader would 'believe in and fully understand the aims of the organisation',  Do you think this is particular to leadership of voluntary organisations?

Carol

Nick Kavanagh Post 18 in reply to 12

12 February 2017, 11:04 AM

I like the sense of balance in line with the needs of the charity that comes out of this. A question though - who decides which are "the best ideas" and how is it done?

Marta Bruschi Post 25 in reply to 12

30 March 2017, 2:22 PM

Hi Stacey,


I like your leader, the one that looks and organisations missions and goals, it is important the leader understands them very well. I think its the very first step to a good leadership in voluntary sector.

Lorraine Slee Post 35 in reply to 12

29 May 2017, 3:35 PM

Hi Stacey, yes I had understanding and believing in the aims of the organisation as a basic criterion for the good leader; and like you I instinctively feel they should exercise their leadership through others, ie they must enable others (especially staff) to enter into that understanding and belief as well. But I find myself wondering if that is simply my preferred style, something that I as an individual look for in my working environment, or if it is an essential aspect of the voluntary sector? I think it is probably a defining issue: the voluntary sector as I understand it is values-driven, so we can't achieve much unless we are more or less on the same page when it comes to what our values mean in relation to the particular issue/problem the organisation seeks to highlight or remedy. 

The balance between clients' needs and funders' targets is a real dilemma in my experience. The leader has to try and educate the funders of course, but sometimes I reckon the organisation goes too far toward accepting funding on terms that are inimical to its own core purpose,and it can lead to the downfall of an otherwise valuable organisation. I feel some organisations have to go back to being unfunded, or much more modestly funded, in order to rediscover their reason for being.

Peta Wilkinson Post 54 in reply to 12

24 May 2018, 2:29 PM

Stacey this is interesting I totally agree about the need to balance the client focused objectives with the needs of the commissioning and economic context in which you are operating. I have seen many leaders not be able to respond effectively to the evident tensions.

Nick Kavanagh Post 16 in reply to 1

12 February 2017, 10:19 AM

My ideal leader in the voluntary sector would be :-

  • A great listener who encourages contributions from staff and volunteers and takes them seriously
  • Committed to the objectives of the charity and can express that commitment and those objectives in any scenario - at the elevator test, to the Prime Minister, to a beneficiary etc
  • Someone who embraces and celebrates failure and success alike and enables the charity to learn and benefit from both
  • An achiever through others - via coaching, support, encouragement
  • Realises that trying to do everything oneself is damaging
  • Someone who delivers results
  • Creates a good example

Examples would be allowing the Senior Management Team to freely express and create and recognise they may make mistakes, putting in place coaching and support [not necessarily expensive], monitoring results against targets.

It would be clear to all who came into contact with the charity that this person epitomises the very being and nature of the charity and is driven by the needs of beneficiaries but yet is not important in themselves because all their peers, senior team embrace the same desire. My leader is not indispensable.


Kirsty Conger Post 27 in reply to 16

5 April 2017, 8:02 AM

I really like this description of a leader and think its really important that the leader be more in the background so the charity and its mission comes first. I wonder though if campaigning/fundraising could be more difficult than when you have a strong individual charismatic leader who can charm donors etc like camilla did or if its just a different process that can be just as effective. 


Lorraine Slee Post 36 in reply to 16

29 May 2017, 4:03 PM

Hi Nick, yes I can sign up to all of those characteristics, except perhaps the 'embrace and celebrate success and failure alike' - that's tough! I think acknowledging failure and reflecting on it is very necessary, and I also think reflecting critically on success is a neglected practice. It would be nice to get past the 'success or failure' duality, and see everything as an effort to understand what we are about - but meantime there are all those pesky stakeholders who want 'outcomes' dished up to them in bite-sized chunks!

Maybe for me there's something about keeping the rhetoric fresh, by talking plainly with funders about what kind of change we can achieve, and with clients about why we offer some kinds of support rather than other kinds, and with our teams about why we sometimes stretch the service a little further...It's so easy to fall into formulaic versions of what we do and why, a good leader should keep us on our toes, reminding us to 'be the change' you have to think hard about what you do, with whom and why.

Ruth Leonard Post 20 in reply to 1

28 February 2017, 6:02 PM

My ideal leader would be collaborative and engaging; working through others transparently and ensuring all - including service users and supporters - were part of the solution.  s/he would be unafraid of change; recognising that this needs to be done 'together' and for a purpose, ie to meet a need. s/he would be able to tell compelling stories; supported by evidence but not hamstrung by waiting for evidence. however this would be tempered by having clear agreed boundaries to prevent vanity projects. A good leader would focus on 'we' rather than 'me' but will be comfortable to own difficult decisions = and even to make mistakes and admit them. S/he recognises that talk is work and building connections is work but supported by outcomes and frameworks. s/he is resilient and level-headed; keen on own development but not chasing the latest fad. s/he understands that a leader's greatest strength are the others.

Marta Bruschi Post 24 in reply to 20

30 March 2017, 2:20 PM

Hi Ruth, I like your leader cause actually I have the same vision of my ideal leader. There is always a question how much the team would "allow" our leaders to exists? There is a lot of people that actually doesnt want to participate , some of the people like to take a passive role, how the leader would manage those ones?


Ruth Leonard Post 29 in reply to 24

7 April 2017, 10:45 AM

Thanks Maria and that's a really good point. A good leader should be able to identify the most appropriate leadership style for individuals as well the wider team - as long as there is still the opportunity for people to feel included and involved whatever their preference. So there is the recognition that whatever individuals bring is of value. Creating the atmosphere (conditioning the environment) to enable people to participate in the way they want - rather than relying solely on structured 'organised sharing' sessions is probably what I'm thinking

Marta Bruschi Post 23 in reply to 1

30 March 2017, 2:17 PM

My ideal leader in the voluntary sector would empower people to make things happen.


There is almost always a moment  , in the organisation's life-time that it needs change. Most of the time it is the strategic one. if the organisation is well managed , the change is less drastic but what if the organisation has grown too big , has taken on  board perhaps too many projects that are not necessary completely in line with the mission/ vision of the organisation, and he/she needs to take some steps to withdraw from some of them or find different innovative sources of funding beyond the regular project's income source. How would he/she do it?

First, my ideal leader: Cosma would gather motivated people that share similar values and would actively involve them into the process of change. Cosma cannot do it alone. Cosma needs to empower the team to make things change, otherwise the drive of a change would never be too strong to make it happen in reality. Cosma  would involve the team in the decision-making, as it they would take ownership of those decisions , which might put the organisation into hard times. Cosma is there only to stimulate the change but the change has to happen with a drive from  all of the team members. In this way it is easier in the future to bear the difficulties within the team and they can face them together and can share their doubts, possible frustrations or disappointments. Further, after having made some changes in the strategy of the organisation,and put a carefully discussed and agreed plan,  there is a next step to look for opportunities and find new initiatives that would  generate income but will be in line with the mission. In order to do it, the team needs relevant tools. It is very normal the not all of the members have the same knowledge , experience etc. My leader would find ways to build know-how and share knowledge by mentoring, peer to peer learning, exchanges etc.. After the change happens and the organisation is back on track, there is a regular assessment in place that checks all the initiatives against the  mission and goals of the organisation. My ideal leader would empower people, so that Cosma can count on them anytime and take best out of their capabilities. 




Hayley Bennett Post 32 in reply to 23

7 April 2017, 11:37 AM

Hi Marta

I can definitely see that we share some ideas about our ideal leader. Your point "My leader would find ways to build know-how and share knowledge by mentoring, peer to peer learning, exchanges etc" is the perfect addition to the first quality of my ideal leader. One thing I did consider when writing mine was whether sharing knowledge and building know-how would be time consuming. I think it is really important that this happens. What do you think? How could this be done effectively?

Marta Bruschi Post 33 in reply to 32

22 April 2017, 6:01 PM

Yes. It is a question of time and blending it in the work routine. I guess that, if you could agree that some hours of your weekly/monthly time we could devote to peer to peer learning within our team? We do not need long sessions, its about exchanging knowledge, sometimes 10 min is enough and very helpful.

Kirsty Conger Post 26 in reply to 1

5 April 2017, 7:50 AM

My ideal leader in the voluntary sector would.....

be a great motivator and a good listener. Able to drive the organisation forwards but ensure that they always involve staff in the process. To successfully involve others the leader needs to not be an overly dominant personality or have the self awareness to ensure that their personality doesn't get in the way of productive dialogue with staff.   

The leader should be able to drive the charity in the background so as to not overpower the message of the organisation and should ensure they find staff/volunteers who are also able to inspire donors and individuals to get involved with the charity. This ensures that the charity isn't reliant solely on the leader and can function and grow without needing them to be around all the time. This will also help to bring diversity to the charity.

The leader needs to be trustworthy and inspire confidence and also be accountable for their actions. I think this helps make for a healthy leadership.

Hayley Bennett Post 31 in reply to 26

7 April 2017, 11:32 AM

Kirsty, I really like the sound of your ideal leader. What you have written really resonates with my picture of an ideal leader in my head. After everything we have learnt this chapter, I like that you have mentioned that the leader would find staff/volunteers who are able to inspire donors and individuals to get involved with the charity. How do you think the leader would go about doing that?

Hayley Bennett Post 30 in reply to 1

7 April 2017, 11:30 AM

My ideal leader in the voluntary sector would …

Build and share knowledge: the leader would constantly be learning, sharing and accessing knowledge for the organisation and team. Knowledge would be passed down to teams in a number of ways. Knowledge and expertise in the organisation would be open and accessible so that all members of the team and the organisation worked as effectively as possible. For example, if expertise was missing it would be brought in using consultants or new members of staff without the leaders feeling threatened. Leaders would not feel precious of their knowledge and hold it over other people to make themselves feel more important. Further, knowledge would be appreciated and people who had certain expertise would be able to share ideas and be valued for their contributions. 

Be an inclusive leader: I think a lot of problems with leadership can often stem from a leader not acting in truly inclusive ways. This was particularly highlighted in the indicators of narcissistic leaders by Gabriel. When staff are treated fairly and valued, this is a recipe for a great team! There are lots of theories behind inclusive leadership that look at leaders in the private sector but not much work has been done on the voluntary sector. For example, The Six Traits of Inclusive Leadership (https://dupress.deloitte.com/dup-us-en/topics/talent/six-signature-traits-of-inclusive-leadership.html) by Bernadette Dillon and Juliet Bourke mentions six key things inclusive leaders do but as the focus is normally on responding to needs of customers etc it isn't always relevant. Going back valuing and rewarding teams, one of the mentioned traits that would be really important to my ideal leader would be "Cognizance of bias" whereby leaders are "mindful of personal and organisational blind spots, and self-regulate to help ensure fair play." Linking back to my first point about knowledge, the other trait that is very relevant to the voluntary sector is being collaborative.  

The idea of empowering individuals is central to the voluntary sector but I would go a step further and add that an inclusive leader in this area would ideally create and leverage the thinking of diverse groups.  


Neha Agarwal Post 34 in reply to 1

11 May 2017, 2:47 PM

My ideal leader in the voluntary sector would engage, empower and energise its employees. 

Ronald Drumpf would create ways to constructively engage with his people and for each employee to feel valued. 

He wouldn't have favourites and he wouldn't take any steps to further his own needs/aspirations - all employee decisions should purely be on basis on merit.

He would encourage new and conflicting ideas, and acknowledge and praise employees who bring new ideas to the table. 

He would invest in developing the employees to make a sound capable team of people who are empowered to take decisions in line with the vision of the company. 

He would seek to invest in innovation and taking the company forward, bringing fresh, more effective ways of doing things. 

He would collaborate to take decisions, let employees feel responsible for the decisions. 



Nia Crouch Post 39 in reply to 34

30 May 2017, 9:35 AM

I wonder how Ronald Dumpf would handle a request to run a big new project that came with a large amount of funding, knowing that the team is already at capacity?

Lorraine Slee Post 37 in reply to 1

29 May 2017, 4:37 PM

Hi, I think my ldeal leader would be called Socrates. Socrates would ask everyone lots of questions and make them think about their assumptions.However Socarates would really need a team of people around him/her who were prepared to engage with his/her annoying questions in the midst of trying to keep an organisation with a mission and goals afloat! 

Socrates might ask staff about whether their project actually makes clients more dependent, or whether the outcomes would have happened anyway, or whether the project is genuinely open to everyone in the target group; she will ask funders what they really mean by 'independence' and 'dignity'; he will ask clients if they'd prefer to have information about private providers or a [possibly more expensive] service from the charity; if they'd prefer to have support with social activities or an advocate for their housing issues. She will ask managers what are the obstacles for them to effectively manage their project(s), and what they need to overcome those obstacles, and he will enquire about the merits of spending more or saving more to overcome said obstacles, bending the rules or sticking to the high road of probity, close monitoring or greater discretion etc. Socrates will make everyone think 'What am I here for?', not just 'How do I get through this problem?'  

Nia Crouch Post 40 in reply to 37

30 May 2017, 9:37 AM

I wonder how Socrates would respond the answers they received. Would Socrates act on them or would they relay it back to the team around them?

Nia Crouch Post 38 in reply to 1

30 May 2017, 9:33 AM

My ideal leader in the voluntary sector would listen. They would encourage criticism of current methods as well as new proposals, from all levels. For example including staff in meetings where priorities are set and letting staff see draft proposals to give them a chance to add their opinions or inform the leader of potential contacts / experience they have that could make the project even more successful.

They would vary their communication depending on what they were trying to convey and who they were talking to. For example emails to staff would be informative and to the point whilst emails to clients would reflect the relationship the company has with them. 

They would reward hard work rather than 'big' outcomes. In order to do this they would need to ask managers about the members of staff they managed. For example some people who go above and beyond in their job role are actually covering for other staff vacancies. This means they struggle to keep up and don't produce bigger outcomes but they are working hard and that should be rewarded. 

Kate Honeyford Post 41 in reply to 38

9 June 2017, 4:07 PM

I'd go with your leader Nia, sounds good to me. Listening and communicating well is really a key skill


‘My ideal leader in the voluntary sector would also be very knowledgeable and up to date with new ideas - I like a leader who brings something to the party as well as listening to others - 

and they would be direct, open and friendly with all levels of staff.  I know it is a busy job but you have to learn a technique for walking through an open plan office and greeting people without having your busy schedule upset. 

James Keyworth Post 43 in reply to 1

22 October 2017, 8:59 AM

My ideal leader in the voluntary sector would be balanced. I think balance is an often overlooked quality in a leader, where we stress individual traits and qualities as necessary, and then use those traits/qualities to justify problems after the event (as demonstrated in the Kids Company examples).

Having said that, I would look for the following qualities in some degree:


Ethical

This would be the most important trait I would look for as a prerequisite in leaders in the voluntary sector. It would manifest itself throughout different elements of the role. For example, there would be full, open and honest disclosure in all different types of reporting. This might mean admitting where projects have failed to any funders, but displaying learning and growth from those short-comings. Employees and volunteers would be treated fairly and not exploited in any way


Charismatic

The ability to speak/present clearly and convincingly, using persuasion and allowing passion for the mission to come across. This is tempered by self-awareness (in order to achieve balance) so that no signs of narcissism or it's related problems are allowed to surface. Examples of this charisma could involve an impassioned speech delivered to a potential funder or a pep-talk delivered to colleagues that gives them a sense of get-up-and-go and makes them believe that challenges can be met and overcome.


Consistency

By behaving in a stable and consistent manner, it allows all stakeholders to know what to expect from a leader and picture them as reliable and trustworthy. Examples can include treating two employees or volunteers in the same way, regardless of stature or importance of that employee to the organisation. Often people working lower down the organisational chain can find this sort of leadership empowering and are more motivated as a result

Darren Smith Post 45 in reply to 43

21 January 2018, 5:15 PM


Hi James- I am interested to know how the balance element will affect the individuality of  staff/volunteers. Would this approach not recognise individuals unique mix of traits and personal qualities?


 I'm wondering if acknowledging that the more diverse a work force is, the more effective it will be through scattered and non-uniform perceptions. Of course, I would fully concur that every individual should be given an equal and balanced opportunity to drive improvement and parity for those they serve.     

Darren Smith Post 44 in reply to 1

21 January 2018, 4:42 PM

Week 3 – Activity 6

 

My ideal leader in the voluntary sector would acknowledge the contributions that my colleagues and I make towards the people we serve. This leader would openly share their own contributions towards the cause. They would welcome discourse, scrutiny and praise in a reciprocal way.

 

My ideal leader in the voluntary sector would actively encourage the stimulation of new ideas and new collaborations. But be gracious when ideas just aren’t pragmatic. And equally encouraging and grateful in these moments, as well as when other ideas run their course –win, lose, or draw.

 

My ideal leader in the voluntary sector would support the greater inclusion of the people we serve in our meetings. Which would create direct representation and first hand experiential accountability of what matters to them.

 

My ideal leader in the voluntary sector would be willing to create competition through a head-to-head approach to certain tasks. The leader would project manage one team and the opportunity for someone else, on a rotational basis, would project manage a second team. The idea being for both teams to tackle both the immediate needs and the systemic problems of the people they serve i.e. funding, education, opportunities etc. Both teams would reconvene to present their ideas. An anonymous vote by all involved would then determine the winning team’s idea to be trialled.

Victoria Richardson Post 49 in reply to 44

19 March 2018, 1:39 PM

Hi Darren,


I like the idea of including those we serve in meetings but would this include those who have had a negative experience of the service? How would your manager deal with negative input?

Carol Jacklin-Jarvis Post 51 in reply to 49

20 March 2018, 7:46 AM

This is a great question Victoria, and so challenging in practice to avoid simply co-opting users who reinforce our own ideas, and instead welcome the views of those who challenge us and make us think again.

I wonder if anyone has some examples from practice as to how they have made this happen in a constructive way.

Carol

Victoria Richardson Post 47 in reply to 1

19 March 2018, 1:23 PM


My ideal leader in the voluntary sector would be approachable. They would have regular team meetings and be freely available to email or contact by phone.

They would listen and consider all options. They would inspire and sell the purpose of the service to everyone.

They would stay up to date with technology and changes in societies thinking. They also would be able to delegate fairly - with no obvious favourites and be able to encourage the staff to develop and train to the best of their abilities and gifting's.



Megan Parnell-Murphy Post 59 in reply to 47

6 November 2019, 8:00 AM

Being visible and approachable is such a good point to think of, completely agree with that. 

I also like that you have written about staying up to date with technology and changes in society as this is not something I thought of straight away but is so important to drive an organisation forwards.

Fidele Mutwarasibo Post 52 in reply to 1

13 May 2018, 5:12 PM

The third week of this module has brought home the need to be aware of one's leadership preferences and more importantly how to react if and when one find him/herself in a situation where a colleague or boss exhibits narcissistic behaviour.

My ideal leader in the voluntary sector would:

- Reward work and innovation rather than loyalty

- Encourage collaborative approach within the organisation and within the sector

- Promote a culture underpinned by transparency, openness, accountability, and other values aimed at putting the service users first

- Puts policies and procedures in place to deal with complaints and whistleblowing

- Encourages separation of public and private lives of the people s/he manages

- Sets up service user panels to ensure that the organisations remains grounded

- Supports and ensures that the trustees dispenses of their responsibilities

- Organises open internal meetings and provides opportunities for constructive criticisms

- Gives opportunities to colleagues to shine by giving credit where it is due

- Publishes annual reports and audited accounts on time


Hoping to read soon, comments from those participating in the local learning club (Milton Keynes) especially Ian, Petal, Clare, Jason, the 2 Paul(s), Julie, Robbie, Marian, Helen, Rosemary, Monique, Belinda, Mascara, Ayer, Fatmah, among others. This question will be the ice breaker for the forthcoming learning club.


Rhiannon Hardiman Post 55 in reply to 1

24 April 2019, 8:49 PM

My ideal leader in the voluntary sector would earn their position as a leader through inspiring the trust of the people who work for them, showing that they have the organisations and its staff's best interests at heart as much as that of its beneficiaries. It is never their own personal interests that come first.

They will support their people to do their jobs and yet they will take ultimate responsibility when things go wrong for the organisation. Good HR policies will be in place to deal with internal problems but ultimately, the good leader does not pass the buck and accepts their role in it as much as that of their teams.

Internally within the organisation they are highly visible, approachable and part of the team, however they do not seek to be a public -facing figurehead. There are others who can fulfil this role in third sector such as a champion, ambassador or president not involved in running the organisation. Public facing figureheads in third sector are there to raise the profile of the charity and encourage donations - they might even be a celebrity - this doesn't need to be the head of staff or board.

They would support other leaders at all levels of the organisation to lead their teams, articulating the vision and reinforcing the mission and values of the organisation but enabling leadership to happen on a smaller scale within the separate team specialisms of the organisation. The ideal leader is not threatened by upcoming leadership talent but actively encourages it.

They would act in ways that are transparent. For example, they would have a strong rationale for their decisions yet be prepared to be challenged on those and engage in dialogue with their people. They will accept that they may not always be right.

Megan Parnell-Murphy Post 58 in reply to 1

6 November 2019, 7:58 AM

My ideal leader in the voluntary sector would be passionate about what they and their organisation do, and be fully committed to the organisations mission and purpose. They would be inspiring and engaging, proactive in their leadership and be trusting. They would rise by lifting others and working collaboratively - being visible around the organisation and approachable, having good listening skills and the ability to turn thoughts into actions, being supportive to others and gratefully encouraging them to drive the organisation forwards, appropriately delegating work without keeping everything to themselves. They would not seek to be the one and only face of the organisation. They would have a great ability to engage with others, be that staff, volunteers, trustees and supporters, and bring a great energy to the organisation. Most importantly, they would be human - admit when they are wrong, put faith in others, have a sense of humour and a level of self awareness that drives them to develop themselves to continually be a better leader than they were yesterday.