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Owain Smolovic Jones
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Post 1

20 October 2016, 4:38 PM Edited by Matthew Driver on 21 October 2016, 9:12 AM

Week 5, Activity 4 Spaces and technologies in your organisation

Think about the kinds of spaces and technologies that dominate where and how leadership is practised in your organisation. If you are able, take a photograph of this space and/or these technologies and post the photo here. You will see that you can add this as an attachment to your message. Please be aware that the largest file size you can post is 500 KB.

Tell your fellow learners a story that captures how leadership is enacted in this space and with these technologies.

What are the benefits and drawbacks to this space and these technologies of leadership? Could you do something to freshen up the space where leadership is practiced?

Now comment on the photo or story of two of your fellow learners.


Genevieve Rudd Post 2 in reply to 1

29 November 2016, 4:40 PM

Laptop as leader! The portability of laptops reflect the way lots of people work in the voluntary sector - they don't always have a fixed office space, they work at various locations in the community, and/or work is done outside of typical working hours. Plus, the nature of the industry means that time is pressed and leaders won't always be able to meet physically to discuss direction or resolve issues, so emails and messaging are relied on. In fact, in organisation constitutions, it's an acceptable to write in that trustee decisions can be may by agreement over email, not just through the raising of a hand in a meeting room. I find that I maintain professional relationships with people through email quite a lot. Of course, the drawback is, you can't beat the energy of a face-to-face meeting, but getting the balance between f2f and emailing can be very productive. When I was first self-employed in the charity sector, I remember spending a lot of time in cafes on my laptop making professional arrangements.

Photo of laptop

Claire Cochrane Post 3 in reply to 2

8 January 2017, 12:08 PM

I agree the laptop has revolutionised the way we can communicate by involving more people - those who can't be in the same room at the same time and those who function on different time zones. As an self-employed practitioner it is essential.

However in a face to face meeting I have experienced the laptop as a barrier to leadership practice. In a meeting room with four individuals there are four laptops in the way of conversation and debate. Instead of listening and questioning, people are distracted by typing. The physical presence of screens is also a very real barrier to natural conversation.

Kirsty Conger Post 9 in reply to 3

27 April 2017, 8:34 AM

Totally agree its very easy (particularly in larger meetings) for people to hide behind their laptop and be working on going through emails/ catching up on other work during the meeting and so not engaging properly with the discussion. 

Marilyn David Post 35 in reply to 3

1 December 2019, 9:26 PM

I totally agree that the laptop can sometimes be seen be a barrier in a face to face meeting. On the other hand, it is useful to document important thoughts of inspiration or valuable words or discussions points which could be useful to implement.

Carol Jacklin-Jarvis Post 36 in reply to 35

2 December 2019, 12:11 PM

It's interesting to reflect on how a laptop and other technologies can both increase communication and act as a barrier to communication.  How does this technology then impact on the relationships at the heart of leadership practice?  Are leaders and followers distanced from one another or brought closer together?

Carol

Marta Bruschi Post 6 in reply to 2

22 April 2017, 5:33 PM

I agree , laptop has changed the dynamics of work. I tend to work in different places, even different countries. For me emails are quite crucial as a comms tool, as we have european projects so it would not be possible to hold many f2f meetings. Thanks to technology is has become possible to manage dispersed teams and I appreciate it a lot, however, after f2f meetings, there is always a huge dose of enthusiasm and motivation afterwards and somehow things get done a lot quicker. 

Nia Crouch Post 14 in reply to 2

7 June 2017, 11:55 AM

I agree that the laptop can be a physical barrier and off putting to those leading conversations in meetings however I used to have a manager that led great change and she used it so efficiently in meetings. We would have the minutes and actions before she even left the room. Also if she was in back to back meetings all day we still had communication with her for urgent issues in those few minutes at the beginning / end / breaks.

Victoria Richardson Post 26 in reply to 2

16 April 2018, 2:15 PM

I have to cover a large county and I love the flexibility that working from a laptop can give me. Like you I think a face to face meeting can be more dynamic but it can be helpful if there are a few strong personalities to allow everyone their say through email. I just need to improve the connectivity of the laptop to be able to make better use of it.

Peta Wilkinson Post 28 in reply to 2

24 May 2018, 4:46 PM

Genevieve agreed totally. I am wondering how much attention we place on thinking about doing things differently i.e. using photographs or pictures as we are doing now? Do you hold meetings in cafes? I often have the most generative discussions around the lake!

Jessica Meale Post 30 in reply to 2

15 June 2018, 10:42 AM

Yes!  I cover a huge patch (Hastings to Bournemouth and through Winchester and Guildford).  I am one of 10 people with a patch this size across the country.  At the moment, we have a home PC and an iPad.  An iPad is great for email but terrible for accessing things like our supporter database (ie. you can't!).  They are exploring the idea of getting ridof the PC and iPad and just having a laptop, which sounds perfect to me. 

As we are based all over the country, we often have catch ups/meetings by phone and skype/google hangouts.  We constantly experience issues with accessing meetings by skype/google hangouts, meaning that regional staff can often feel isolated and uninformed.  We have been raising this issue for at least 5 years and very little has improved.  However, as mentioned, they are starting to take this more seriously and I do hope to see some positive changes in the coming year. 

Another issue I have experienced is everything being so head office focused.  I think field staff miss out on opportunities and information, as it's often only sent to HQ staff.  I know this as I am still on the HQ distribution list from when I used to work in a different role which was based there.   

Steven Walker Post 39 in reply to 2

14 December 2019, 12:27 PM

Genevieve you are absolutely right, from working on the train, in a coffee shop, at home or actually at work. Where would we be without laptops!

Claire Cochrane Post 4 in reply to 1

8 January 2017, 12:29 PM
Attachments

We have two spaces available to us for staff meetings; the Meeting Room and the Flexible Space. The names are pretty apt and as you can imagine one of these spaces feels much more restrictive and formal than the others.

Meeting Room. One glass table with 4-6 chairs arranged around it, situated in a small and stuffy room with a glass wall facing out (so people can see in) but no natural light.
We have our weekly staff meetings in this room and I often enter feeling enthusiastic and keen to share projects and ask for feedback. There are usually four of us in the meetings and we take it in turns to go around the table to update each other on projects. We sit with laptops in front of us and one person takes 'minutes' whilst others are distracted by what's on screen - sometimes even replying to unrelated emails whilst others are reporting. By the time it comes to 'my turn to speak' I have lost interest and feel that no one is listening so I make my report as brief as possible knowing that feedback is unlikely. It is a very disheartening experience and one that none of us look forward to.

Flexible space. This is used for more dynamic meetings that requires input from all staff. It has a couple of sofas, easy chairs, a small knee-hight coffee table and is informal. We tend to use paper, pens and post-its for in these gatherings.
I recently had to put together a Digital Engagement Strategy and I needed all staff to be present and involved. I suggested we didn't use laptops and made sure everyone had a note of the purpose of the gathering and what they would be expected to do a week in advance. People arrived armed with questions and comments, everyone was treated as an equal and each voice was heard. The gathering ended with everyone feeling valued, there was a clear action plan to take forward and there was a positive energy related to the project.

Carol Jacklin-Jarvis Post 5 in reply to 4

9 January 2017, 7:34 PM

Hi Claire

Thanks for sharing your pictures and thoughts on the use of the two spaces.  I often visit voluntary organisation buildings and try to make a note of the different physical environments.  It's interesting to reflect on how these spaces might impact on patterns of working, and to think about how we might sometimes want to disrupt such patterns.

Does anyone else have similar experiences to share?

Carol

Marta Bruschi Post 7 in reply to 5

22 April 2017, 6:32 PM

I totally agree, spaces do influence the way how we see and react . I particularly like when we change the routine and try to work in different places. It works very much in our team. We are a small team with quite a small space, but we tend to rotate the desks among each other. In this way , we never get bored and it disrupt the way how we associate the desk to the person.  

Nia Crouch Post 16 in reply to 7

8 June 2017, 9:39 AM

Marta I really like this idea. I don't thrive in routine so I like a constantly changing workplace however I know lots of people like a familiar space around them. Is there anyone in your team that finds it hard to change desks regularly?

Ruth Leonard Post 18 in reply to 7

4 July 2017, 3:04 PM

Thanks Marta, we are a hotdesking building  - and do not have PCs anymore but laptops which connect to a screen at wherever we find ourselves that morning. I like the variety and change of view; which can alter mindset as well as bring you closer to different people in the team. Some members of the team do not like this at all and are very upset if they don't have their 'favourite' spot - and there is also a real feeling of distress about not being able to personalise their own space (one person has her photos etc in her locker and brings them out to put on her desk)

Kirsty Conger Post 8 in reply to 1

27 April 2017, 8:32 AM

Previously my organisation only had a small room for storage and so no space for meetings. As a small charity the team only really communicated through emails and shared online spaces such as Dropbox and Podio. I think relying on these types of technologies requires a deeper level of trust between the leader and staff as they can't see the level of activity in the same way you can in a shared physical space. 

As the charity has grown it has forged links with a local business and now has access to their meeting spaces. Having access to modern formal and informal spaces has really shaped how we interact and makes the charity feel more legitimate and helps to give a professional impression particularly when interviewing for new roles. I think it helps to get people to take us seriously and really reinforces our own belief in where the charity is heading. 

Nick Kavanagh Post 13 in reply to 8

21 May 2017, 3:41 PM

That's really because the tendency nowadays is a bit towards less face to face and more electronic - the ones you mention and Skype etc? I guess what it says to me is that there is a need for both. So saving time and money through reducing meetings and using electronic methods can be important, but at the same time face to face contact is important too so shouldn't be thrown out altogether.

I am not sure I fully understand your reference to "legitimate" - is that a perception or reality?

Marta Bruschi Post 10 in reply to 1

5 May 2017, 4:24 PM
Attachment

We use this space to brainstorm and for weekly team meetings. We would gather there sitting on sofas and having tea while using post- in notes  and flip charts to write down our ideas. Those are the moments that I like the most in our weekly routine as we get on with some tasks very fast forward. We are able to put together an action plan within minutes and have a clear vision of next tasks. Sofas and the light coming from the window make it all work. We get inspired by the each other and at the same time we have a lot of fun together in all informal setting which is our sofa, tea corner. It is important that teams do have those moments , as I find it difficult to be confined only to my desk. We tend as well to rotate the desks among us. Another time we met actually at my home to work together. Other time, when I was working at home, I noticed that I circulate around  and work siting on the sofa, then on the stairs or in the kitchen. I do believe that changing places of work influences your way of seeing things from different perspective.


Nick Kavanagh Post 12 in reply to 10

21 May 2017, 3:23 PM

The informality sounds helpful and conducive to great ideas and spurring people on to greater things - do you use this for all the team meetings or are some in a more formal setting with papers / actions so that you do not lose focus?

Clare Reeve Post 33 in reply to 10

29 October 2019, 10:21 PM

Marta, I love your space where you do the ideas creation and flip chart/post it note collection.  We would benefit from something similar

Steven Walker Post 38 in reply to 10

14 December 2019, 12:24 PM

Marta I think that sounds fantastic and is definitely the way forward. It is important to be happy and comfortable where you work so the ideas can flow freely. :-)

Nick Kavanagh Post 11 in reply to 1

21 May 2017, 3:20 PM

I am not sure if there is a space that dominates - we hold our leadership team meetings in two or three different rooms / places. A key element is no tables - so ideally in a circle [about a dozen people] - the space has to be uninterrupted [no sidetracks] with all team members free to contribute.

We start by sharing stories of our interactions, ideally at work, that have contributed towards our objective of empowering older people to improve their lives. Some of the team may not have much direct work with older people and they can tell / other related stories. By starting the meeting in this way it ensures we are focused on our objectives, our values - why we are really here.

The benefits are we are focused on the right things, mainly undistracted by day to day issues and telephones, emails, texts etc. The drawbacks are perhaps that the space is very functional [any room with some chairs in it] and  it isn't necessarily inspiring in its own right.

We have with ours values, printed out, - it might be that messages, pictures etc might help.

Ruth Leonard Post 19 in reply to 11

4 July 2017, 3:09 PM

I really like the idea of starting the meeting with stories, Nick - that must be really powerful. It is so easy, not matter what the cause, for us all to get ground down in the day to day and this sounds like a great reminder. I'm also intrigued by the no tables idea - our meeting rooms are all laid out with table in the centre and chairs around. how do those people who like to take copious notes manage?

Nick Kavanagh Post 20 in reply to 19

5 July 2017, 6:57 AM

We possibly "hide behind" tables a bit - they give us an excuse to look down, play with things that are on  them, and as you say write notes. If there is something that really has to be noted down then we can do it without a table - but writing copiously is itself going to be a distraction. If we are sitting round in a circle then we are looking at each other, more likely to listen & engage and less likely to enter into a world of our own.

Darren Smith Post 22 in reply to 11

31 January 2018, 6:05 PM



I have attended several meetings in a basic chair only format. It does seem to generate a heightened level of critical engagement. Maybe the lack of a physical barrier such as a desk, induces some extra vocal push-back.


                 It also occurs to me that providing tea and coffee can lead to some being more agreeable!       

Nia Crouch Post 15 in reply to 1

7 June 2017, 12:25 PM
Attachment

Most communication is done via emails at individual desks, or we pop out into this space in the corridor for quick catch ups, team meetings, 1:1s. The computers make a physical barrier even with people right opposite you so the small corridor space is really useful. Meetings with a larger group or for longer are held in large meeting rooms. I think it is helpful to use different rooms for different purposes. The small table makes it quick and easy to keep informed with everyone whereas booking a larger rooms makes you feel like there is a stronger purpose to the meeting. The majority of leadership therefore happens in the larger rooms that are formally booked so everyone goes prepared. 


They recently held a large meeting in a meeting room using the interactive whiteboard where appropriate but seating us around in a square to make discussion easier. They then used the meeting to announce changes and ask the group for feedback. They utilised the square to make people feel like we are all part of a group making decisions together and we all came out happy to be informed and confident in the ability of the team to take things forward. 

Ruth Leonard Post 17 in reply to 1

4 July 2017, 2:58 PM

Every Monday morning the leadership team meets via skype to share their headaches and highlights of the previous week and plans for the coming week. The meeting is due to last an hour; but generally speaking the first 15 minutes are trying to get technology to work and those who are in the virtual space sharing their weekend updates, which then need to be repeated when others join. this isn't necessarily a bad thing - but isn't generative and neither is there the real ability to share - although a great opportunity to admire the decor of peers' studies for those who work from home. Very often the important things happen in the last 5 minutes when someone will say 'I just wanted to bring up'.. which is frustrating because there is no time to really discuss. We also have a fortnightly, all day meeting in person in a room of our London headquarters. the rooms are very unattractive with heating/cooling systems that are never quite right. the benefits are walls to write on and excellent views across the river. I do try to instigate different ways of meeting with people - from walking meetings to sitting in the nearest park and whenever we have something which requires working together on a project or creating then there are coloured pens, post it notes and biscuits. I like what was said by the Milton Keynes chief exec about watching people's eyes and bringing out the quietest ones; and I do try to do that. Sometimes we are forced to have meetings where there are 1 or 2 people on skype and where possible I try to have their voices heard first - technology does mean we have the opportunity to hear from more people. I think it is possible to shape space and the use of technology to meet our needs - and we need to use them as tools to help build connections with each other. it is this connection where leadership, strategy and change happen

if i attached a photo it would be of a dirty white meeting room, with windows and a white board; a tv screen linked to the internet so (in theory) we could bring people into the room via skype, or show powerpoint displays etc. in reality very few of these are operating correctly and the whiteboards are all grubby and grimy; the temperature in the room is not perfect - but all of these annoyances are actually good for us because they bring us closer as we complain about them!

Darren Smith Post 23 in reply to 17

31 January 2018, 6:34 PM

Although it doesn't feel like it at the time, I believe there is also a certain level of underlying value in technology going wrong from time-to-time. The same goes for holding meetings in grubby surroundings - it is a stark reminder that we can take nothing for granted.


  You are so right about having walking meetings or indeed anywhere that is unconventional, it does seem to stimulate fresh approach. And more generally, nature is a wonderful source of creativity. So bringing the outdoors into a meeting as NZLI do, or, conducting a meeting in a different venue can be really beneficial.

Victoria Richardson Post 25 in reply to 17

16 April 2018, 2:12 PM

Following this activity I had a discussion with my manager about our meeting spaces. I imagine that your place of work like mine sees the spending of money to massively update and upgrade these unnecessary and why we often choose to go to  hotels and other venues for those special team building meetings and training sessions.

Darren Smith Post 21 in reply to 1

31 January 2018, 5:11 PM
Attachment

Week 5 – Activity 4

 

The attached photograph shows our office/boardroom set up for a volunteer forum meeting. We are based in small premises and this office is the only available space large enough to accommodate everyone. The meeting is organised after a consensus on suggested dates proposed via email. It brings together everyone connected with our centre and includes our managing director, staff, outreach workers and of course, volunteers.

 

The photograph captures the window at one end of the room. I am a fan of this window being open when the meeting is underway because it lets the sounds of our community into the room. I feel this is important as it is a reminder of people going about their business, and gives me a sense of how we are trying to do the same for our patrons.

 

We work from an agenda, which is sometimes required in large print. Contribution and challenge is openly welcomed and is not curtailed by strict time pressures. This meeting is conducted over a working buffet lunch, which generates a more social and less inhibited atmosphere. I think this yields greater involvement.

 

I think that we could freshen up our meetings by having a different colleague chair the meeting each time. As the room isn’t conducive to having the table in a different orientation, we could ensure we choose a different place at the table and sit next to different colleagues each time. If weather permitted, I would love to conduct a meeting in our local park just sitting on the grass.

Victoria Richardson Post 24 in reply to 1

16 April 2018, 2:07 PM
Attachment

 Journeying across the beautiful British country side Clare was treated to many different vistas and scenic views. On some days as she travelled the view changed very little. She saw building after building, homes and offices, schools and tower blocks. People going about their day to day business and passing mere pleasantries on their way to the next task.

 Other days Clare was treated to stormy sea side views of waves crashing against the cliffs as if the sea was trying to wash away all the barriers to its cause.

On still others Clare was able to participate in sunny summer meadow picnics are share time with those around her.

In the story Clare is totally reliant on mechanical transport to get her to the next place on her travels - as at work I am totally reliant on my computer and the reporting systems we use. Clare needed others to be a part of her journey too, those that planned it, those that were involved in purchasing the tickets, those that helped the journey to happen like the drivers. At work I need a team of others in other departments as well as my own to ensure that the whole journey can take place. The leadership in my place of work is sometimes formal, dealing with the mundane. Other times it is challenging and pushing for better results and outcomes. It can also be friendly and social at points too. Our physical space does very little to help anything but our day to day requirements often our leadership tasks are completed outside of the office space.

Fidele Mutwarasibo Post 27 in reply to 1

21 May 2018, 7:30 AM

The place that comes to my mind is the Sanctuary, a retreat centre run by the Sisters of Charity in Dublin (Ireland). While working for the Immigrant Council of Ireland for 12 years, I visited the sanctuary on a regular basis. We used the centre for our strategic thinking, It represented thinking space for me and my colleagues. It was a space where open discussions on leadership and strategy took place. Unlike the office on the other side of town, The Sanctuary session did not look at management, human resources, finances. It was a space where we were expected to think outside the box, conceive and generate new ideas. The centre has a variety of rooms and a garden (see picture of the garden below).


In the 21st century we are never away from technology. Moreover during my visit to the sanctuary, I used technology when it was absolutely necessary.


In terms of outcomes, many ideas that became research projects, campaigns, policy papers were refined during our many visits to The Sanctuary. I have fond memories and on my recent visit to Dublin (May 9th, 2018), I had a great visit to The Sanctuary.

Looking forward to reading posts from Clare, Robbie, Marian, Jason, Helen, Rosemarie, Monique, Belinda, Maishara, Fatmah, Glory, Mike, Julie, Paul Griffiths, Ayser,   Peta, Paul Nolan, Tracy, Ian, among others. I am also looking forward to catching up with participants in the local learning club this Thursday.






Jessica Meale Post 29 in reply to 1

15 June 2018, 10:36 AM

I work from home, which I find wonderful! I quite enjoy my own company and can concentrate much better without people chatting around me or just popping over to my desk when I'm in the middle of something.  

However, I used to work in our HQ which is one of the most uninspirational buildings I've ever seen! Unfortunately, due to the design, many of the meeting rooms don't even have a window, so no natural light.  The furniture is often old, shabby or broken and they have never managed to control the temperature well (it's either too hot or too cold and they can only switch on air con for the entire building.  The heating also takes about 2 days to kick in after being switched off).  This does not create a happy or productive meeting space. 

A few years ago, they decided to create a new meeting room, with large windows, new furniture and a large TV for presentations and equipped with skype.  This was very welcomed.  However, the space is right next to the CEOs office and the walls are paper thin.  When having a large team meeting, the volume can go up and there have been many occasions where someone has come in and asked us to be quiet.  This is the case with most meeting rooms in the office. 

The new meeting room is so popular, it's hard to actually find a free date for your meeting and it has to be booked by the CEOs PA.  Also, despite having large windows, you can't actually open any of them fully, apart from a couple little slits at the top.  I feel fresh air is incredibly important to keep people awake and alert.  

The new meeting room was definitely a welcome relief for staff but its still limited in terms of layout.  Sofas would be wonderful but there is just not the space.   

Julie McElroy Post 31 in reply to 1

9 July 2019, 8:02 PM Edited by the author on 9 July 2019, 8:04 PM

Over the course of the last few years, my talent, skillset was reshaped through many volunteering experiences. Through these experiences this has equipped me to adapt and embrace new openings.

In today’s World, switching careers is becoming more common, not only because it is necessary but also because people are living longer, retirement age is being raised, different concepts of learning being utilised to equip people to propel their career opportunities through volunteerin.

Onwards and upwards in the career goals, everyone will have to reimagine and align their skillsets at some stage in their lives as we face a  less structured career path and, during this Fourth Industrial Revolution. Of course, we also need to think how we structure our society and the way we look at employment and contribution in years to come too.

We are having to adapt to the mobility of jobs opportunities, many people are constantly having to think about the advancement of opportunities and keep heads up on the outlook for new horizon elsewhere. Through the advancement of technologies and communications, it is more easily to contact people and apply for voluntary jobs.

With people living longer and the retirement age is rising, everyone will need to think long term about where the jobs prospects are going to be. It has been suggested that creativity and innovation of new fields careers will inevitably lie with how the World adapt and undercover new emergence of discovery.

For our workforce, this means individuals need to develop new skills to adapt with major changes and the redesign of services outputs. We will also start to see different working patterns and work more flexible. For now as for individuals we need think about own destiny, securing a future and beyond. I believed through the hard work, dedication and commitment, individuals can achieve their career paths and employment opportunities.


Nick Kavanagh Post 32 in reply to 31

10 July 2019, 9:14 AM

I think this post is a brilliant addition to the learning. Flexibility around volunteering - whether it is do with where [space], who [age], technology [recruitment, working remotely etc] is on the rise and must be allowed to grow much more. It is encouraging new blood into the workplace and as Julie points out, many benefits for the volunteer too.

Well done!

Clare Reeve Post 34 in reply to 31

29 October 2019, 10:25 PM

You are so right Julie, things are changing and technology is becoming so prevalent in work as a enabler that we need to think about how we can really use it as that, and not something to hide behind, foregoing face to face discussion and debate.


Learning to use new skills will be essential to maintain employability as our workforce ages and the types of work evolve.  If we don't have flexibility and a willingness to try new ways of working, we will be left behind.

Steven Walker Post 37 in reply to 1

14 December 2019, 12:21 PM

Week 5 activity 4

We work in a large open office with rows of desks all fitted with computers and phones. All the different teams and management work in the same space with the exception of senior management who have a separate office. The space has large windows looking down onto the rec' area for the young people.

Working in the same office the teams can collaborate and pull up relevant information from their computers instantly. For example on a typical day the designated safeguarding officer and duty manager might refer a yp who is struggling with issues the youth staff don't have the capacity to deal with to the mentoring team. The mentoring team can get the yp on the system and collaborate with the youth coordinator in the office on what the yp is like and what type of mentor they would benefit from. The mentoring team might look out the window on the session and see the yp in question and go have a chat and get them inducted to the programme. This environment leads to an accelerated process and collaborative leadership. The technologies allow communication and storing information in a safe manner to be so much easier.

There are drawbacks however. Working in the same office it can be hard to concentrate on your work when different teams are discussing their own projects. It is also much easier to get distracted and this can slow down productivity.

I would freshen the space up with much more colour as it is quite sparse in that regard.