This means you are able to defend the decision made, by showing that all reasonable steps were taken in the assessment and management of the case. This is supported by recording a clear rationale for the decision and the discussions that led to the decision.

Refers to ways that individuals and organisations communicate and interact using electronic and online technologies. Digital activities include receiving and/or posting information, photographs, and videos, as well as communicating with other people or groups through written messages or live audio or video chat.

To reveal or share information that has previously been kept a secret.

The act of disclosing by revealing or sharing information that has previously been kept a secret.

Do no harm refers to the need to make every effort to minimise any harm you may do inadvertently by taking action on a concern, including any harm you may do by not taking a particular action.