Session 5 Case management: managing concerns

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An illustration of four officials. Referee, coach, umpire, team official. Each one is inside a circle. The four circles are joined together by lines which end in a drawing of a pencil.

In this session, you will explore how Safeguarding Leads respond to reported concerns, supported by a case management group.

Learning outcomes

The session focuses on the key steps in an ‘end-to-end’ case management process which include:

Making initial decisions.

Investigations (including links with external protection agencies and your organisation’s disciplinary process).

Case risk assessment.

You will also explore cases linked to adults, and cases that are not serious enough for an external investigation, or where an external referral is passed back to you, due to a lack of evidence.

Please note, this session is slightly longer than the other sessions in this course, to allow us to cover this important content in detail.