This free course was written by Tracy Quinn

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The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

Figure One: Taken from openlearn/ ocw/ mod/ oucontent/ view.php?id=20042&printable=1

Figure Two: Taken from breaking-bad-body-language/

Figure Three: Taken from sales/ visual-guide-to-decoding-buyer-body-language-interactive-graphic

Figure Four: Taken from e-learning/ appraisal/ skilful-questioning-and-active-listening

Figure Five: © Tracy Quinn

Introduction page image: Source:

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