References

Tyler, S. (2007), The manager’s good study guide, 3^rd edition, Milton Keynes, The Open University.

8 types of non-verbal communication (2013) YouTube video, added by Vivienne Hall [Online], Available at https://www.youtube.com/ watch?v=csaYYpXBCZg [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] (Accessed 14^th December 2016).

AICPA (n.d.), Share, learn, grow, mentor [Online]. Available at http://www.aicpa.org/ Career/ Mentoring/ DownloadableDocuments/ Mentoring_Prg.pdf (Accessed 13^th December 2016)

Anderson, A. T. (2015), A visual guide for decoding buyer body language [Online]. Available at https://blog.hubspot.com/ sales/ visual-guide-to-decoding-buyer-body-language-interactive-graphic#sm.0001mployju04f90xjs2fc0sc9thk (Accessed 9^th December 2016).

Apprenticemarkers (n.d.) Mentoring apprentices can bring benefits to everyone [Online]. Available at http://apprenticemakers.org.uk/ mentoring-apprentices-can-bring-benefits-for-everyone/ (Accessed 2^nd December 2016).

Arora, S. (2012), Famous mentors and their famous mentees [Online]. Available at http://www.mentorpolis.com/ famous-mentors-and-their-famous-mentees/ #ixzz4Rhmdfs00 (Accessed 2^nd December 2016).

Blake (n.d.) How much of communication is really nonverbal? [Online]. Available at http://www.nonverbalgroup.com/ 2011/ 08/ how-much-of-communication-is-really-nonverbal (Accessed 14th March 2017).

Center for Work Life (n.d.) Breaking bad body language [Online]. Available at http://www.centerforworklife.com/ breaking-bad-body-language/ (Accessed 14^th December 2016).

CIPD (2015), Coaching and mentoring [Online]. Available at https://www.cipd.co.uk/ knowledge/ fundamentals/ people/ development/ coaching-mentoring-factsheet (Accessed 2^nd December 2016).

Coaching and Mentoring Network (2015), Everything you ever wanted to know about coaching and mentoring [Online]. Available at http://new.coachingnetwork.org.uk/ information-portal/ what-are-coaching-and-mentoring/ # (Accessed 2^nd December 2016).

Corps Team (2016) How to maximize your mentor experience [Online]. Available at https://www.corpsteam.com/ press-room/ blog/ blog/ 2016/ 03/ 08/ how-to-maximize-your-mentor-experience(Accessed 14^th December 2016).

Elam, L. (2013), How to find the right mentor for your startup [Online]. Available at https://www.entrepreneur.com/ article/ 228990 (Accessed 14^th December 2016).

Franchise Growth Partnerships (2011) Top 10 qualities of a good mentor [Online]. Available at http://www.franchisegrowthpartners.com/ mentoring (Accessed 5^th December 2016).

Horsley, R. (2013) Top tips for apprentice mentoring [Online]. Available at http://www.apprenticeeye.co.uk/ 2013/ 03/ 07/ top-tips-for-apprentice-mentoring/ (Accessed 5^th December 2016).

Inc. com (n.d.) 10 rules for giving negative feedback [Online]. Available at http://www.inc.com/ geoffrey-james/ how-to-give-negative-feedback-10-rules.html (Accessed 9^th December 2016).

Journal of extension (2010), Keys to successful mentoring relationships [Online]. Available at https://joe.org/ joe/ 2010december/ pdf/ JOE_v48_6tt8.pdf (Accessed 9^th December 2016).

London Deanery (2012), Skillful questioning and active listening [Online]. Available at http://www.faculty.londondeanery.ac.uk/ e-learning/ appraisal/ skilful-questioning-and-active-listening(Accessed 9^th December 2016).

MentorSET (n.d.), What is mentoring? [Online]. Available at http://www.mentorset.org.uk/ what-is-mentoring.html (Accessed 2^nd December 2016).

Mc-Graw Hill Education (n.d.) What is effective coaching and mentoring? [Online]. Available at http://www.mheducation.co.uk/ openup/ chapters/ 9780335221769.pdf (Accessed 2^nd December 2016).

Open University (2016) Week 4: relationships – the heart of effective mentoring [Online]. Available at http://www.open.edu/ openlearn/ ocw/ mod/ oucontent/ view.php?id=20042 (Accessed 14^th December 2016).

Open University (2016) Three principles of a coaching approach [Online]. Available at http://www.open.edu/ openlearn/ money-management/ management/ leadership-and-management/ three-principles-coaching-approach/ content-section-0 (Accessed 14^th December 2016).

Open University (2016) Workplace learning with coaching and mentoring [Online]. Available at http://www.open.edu/ openlearn/ money-management/ management/ leadership-and-management/ three-principles-coaching-approach/ content-section-0 (Accessed 14^th December 2016).

People communicating (2014) Active listening activities [Online]. Available at http://www.people-communicating.com/ active-listening-activities.html (Accessed 9^th December 2016).

Poor feedback angers Jenny (2010) YouTube video, added by Can’t Manage It [Online]. Available at https://www.youtube.com/ watch?v=_XGCAi1wDBA (Accessed 14^th December 2016).

Poor feedback stresses Jenny out (2010) YouTube video, added by Can’t Manage It [Online]. Available at https://www.youtube.com/ watch?v=PW2dKhqY4yU (Accessed 14^th December 2016).

The power of mentoring (2013) YouTube video, added by Tedx Talks [Online]. Available at https://www.youtube.com/ watch?v=Atme26C0l5E&t=25s (Accessed 14^th December 2016).

Razvandobre.com (2010) 10 listening exercises [Online]. Available at http://razvandobre.com/ 10-Exercises-to-Improve-Listening-Skills-and-Become-an-Active-Listener.html (Accessed 9^th December 2016).

Reh, F. J. (2016) A guide to understanding the role of a mentor [Online]. Available at https://www.thebalance.com/ a-guide-to-understanding-the-role-of-a-mentor-2275318 (Accessed 2nd December 2016).

Reh, F. J. (2016) How to give negative feedback properly [Online]. Available at https://www.thebalance.com/ how-to-give-negative-feedback-properly-2275334 (Accessed 14^th December 2016).

Skills You Need (n.d.) Mentoring skills [Online]. Available at http://www.skillsyouneed.com/ learn/ mentoring-skills.html (Accessed 2^nd December 2016).

Turner, M. M. (n.d.) Mentoring: an overview [Online]. Available at https://www.dur.ac.uk/ resources/ hr/ mentoring/ Mentoring-anOverviewMikeMunroTurner.pdf (Accessed 2^nd December 2016).

Unionlearn (n.d.), Mentoring apprentices [Online]. Available at https://www.unionlearn.org.uk/ mentoring-apprentices (Accessed 2^nd December 2016).

University of Leicester (n.d.), Skills for mentors [Online]. Available at http://www2.le.ac.uk/ offices/ red/ rd/ career-development/ research-staff/ mentoring/ skills-mentors (Accessed 5^th December 2016).

University of Pittsburg (n.d.) Mentoring resources [Online]. Available at https://www.icre.pitt.edu/ mentoring/ index.aspx (Accessed 5^th December 2016).

Wise campaign (2012) Apprentice mentoring – mentee training manual [Online]. Available at https://www.wisecampaign.org.uk/ uploads/ wise/ files/ online_mentee_manual_march_2012.pdf (Accessed 5^th December 2016).