Session 7 Managing reports and responding to concerns

7.1 Introduction

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Four officials. Referee, coach, umpire, team official. Each one is inside a circle. The four circles are joined together by lines which end in a drawing of a pencil.

In this session, you learn more about how organisations respond to a concern.

Learning outcomes

By the end of this session, you will have a better understanding of:

Deciding how serious the concern is.

Involving others in decision-making.

Identifying the core parts of a reporting process.

Case management good practice, including pro-active reporting and an introduction to confidentiality, information sharing, and data protection principles.

Let’s get started.

7.2 Applying your learning: comment